As Johnson Controls expands its focus from manufacturing HVAC, fire detection, and building controls products to providing predictive analytics and smart facilities, Johnson’s end-to-end processes, says CIO Diane Schwarz, must be “digital to the core.” “Historically, we manufactured, installed, and serviced items,” says Schwarz, who has been CIO of the $22 billion global company since…
Just two months after closing its acquisition of Slack, Salesforce unveiled at its Dreamforce customer conference this week a series of integrations that will put the team chat service at the heart of Salesforce.com. “We want to integrate Slack across every Salesforce cloud and every industry solution,” Slack CEO and co-founder Stewart Butterfield said in a…
Most roles and responsibilities in the C-suite are fairly distinct and well defined: CFOs are responsible for all financial operations; COOs oversee daily operations; and CEOs manage the entire enterprise, for example. With CIOs and CTOs, however, roles and responsibilities can sometimes get blurred. The fact that technology and how organizations use it changes so…
In the world of automotive financial services, both dealers and customers are looking for decision-making speed. To gain a competitive advantage, Toyota Financial Services (TFS) has turned to AI to help it increase automated credit decisioning, improve customer and dealer experience, and efficiently manage consumer credit risk, all while adhering to fair lending practices. “Our…
For years ServiceNow has been viewed predominantly as an IT service management (ITSM) vendor. Under CEO Bill McDermott, however, that strategy has shifted, and the company is evolving its Now platform to increasingly underpin processes in other areas of the enterprise. Central to this shift is Now’s emphasis on workflows. “At [Now’s] core, there is…
More than a decade into cloud adoption, CIOs still report that a lack of the latest needed skills has slowed or stymied their cloud strategies. One recent report, for example, found that the lack of in-house skills was a top inhibitor of cloud programs, coming in at No. 3 just behind cost and security concerns.…
The healthcare industry in the US is a $3 trillion market, and despite Big Tech companies like Google, Amazon, Apple, and Facebook trying to take over various aspects of it for years, they’ve failed miserably. The reason? Without a complete understanding of the operating model, healthcare can’t be disrupted by technologists, specifically on the health…
The use of artificial intelligence in the hiring process has increased in recent years with companies turning to automated assessments, digital interviews, and data analytics to parse through resumes and screen candidates. But as IT strives for better diversity, equity, and inclusion (DEI), it turns out AI can do more harm than help if companies…
As a leading business intelligence tool, Power BI offers business users power and flexibility in dealing with data. The Microsoft tool provides everything from Excel integration to enterprise reporting and an increasing number of AI features that simplify getting deeper insights. In fact, the latest Forrester Wave report on augmented BI goes as far as…
Project teams that lack diversity may be hindering not only project outcomes, but overall return on investment (ROI). According to the Project Management Institute (PMI)’s 2020 Pulse of the Profession research, 27% of surveyed companies plan to put diversity and inclusion (D&I) initiatives on hold — a mistake, PMI suggests, because 88% of project professionals…