The systems of record employed to run the enterprise — ERP, CRM, HR, manufacturing, etc. — may not be the most thrilling software, but their successful implementation plays an outsized role in ensuring a smooth-running business. Oracle and SAP loom large as the broadest, deepest vendors in the space. But Charles Phillips, CEO of New…
Every software project begins with fanfare and gleeful optimism. Even the smallest side hustle hacked together late at night is born of starry-eyed dreams. The team is convinced that with just a few lines of code and some open source libraries we’ll be done and accepting bonuses for our elegant, faultless work. But then a…
As I pointed out in my last post, digital transformation is currently the hottest topic with CIOs and business leaders. A reasonable question to ask is whether digital transformation alone will propel a company into market leadership. To better understand digital trends and how they impact revenue, Model N recently commissioned ReRez Research to field…
Imagine yourself as the newest hire in IT, and on day one, you have no computer, no login or an incorrectly spelled email address. It happens. And when new employees don’t have a sense of their place in the business — or just don’t have a desk — it dramatically reduces their long-term chance of…
LinkedIn Premium plans aren’t cheap, and they’re not an easy sell for many users. Still, a large number of people pay for LinkedIn Premium on a monthly basis. Why do they pay $30, $60, $80 or even $120 per month for access to LinkedIn Premium’s special features and data? And more importantly, should you? LinkedIn…
Artificial intelligence (AI), machine learning (ML) and natural language processing (NLP) are some of the hottest new technologies in IT service management. These technologies help companies streamline service management by automating business process and tasks within the ITSM framework. Adobe provides a shining example. The creativity software maker has used AI, ML and NLP to…
Marc Lalande found himself dealing with a scenario typical for CIOs: The unauthorized use of an application. Lalande, CIO and partner at the creative services firm Sid Lee, learned about this shadow IT lurking in the firm’s New York office after one of his IT managers flagged it as outside the organization’s global tech standards.…
Communicating, or marketing, the IT organization may strike an old-school CIO as needless flash, ego, and a distraction from “the real work.” But as much as anything else a CIO does, communication is very real work. To name just four key IT priorities that greatly depend on communication: The fight for talent The CIO’s personal brand…
Any non-startup or digitally born company has built up legacy ‘technology debt’ that limits success as a digital business. The costs of a brittle architecture are enumerated in higher maintenance dollars, greater risk of failure, and limited future use. For many organizations, it is time to build a foundation for the future and thereby, eliminate…
For many companies, the H-1B visa program has been a valuable source for IT talent. The program, which awards 85,000 visas to foreign workers each spring based on a lottery system, has also been met with controversy, not just as a perceived means for replacing American workers but also for the administrative burden of its…