With digital transformation all but mandatory across industries today, that innovation imperative is impacting every part of IT, including its outsourcing engagements. However, many CIOs are struggling to integrate third-party IT services deals into their long-term business strategies. Indeed, a recent Everest Group survey found that 61 percent of enterprises pursuing digital transformation were dissatisfied…
Having now spent the last 12 months asking every CIO I know, “What does digital mean to your company?” I have some trends to report: We used to use technology to run our businesses, now technology is our business. We used to sell a product, now we sell data, or connectivity, or customer experience. We…
Predicting the future has always been a dicey proposition. Fortunately, the arrival of predictive analytics technology, which allows users to project future outcomes based on historical data and analytics techniques, such as statistical modeling and machine learning, has made forecasting results and trends far more reliable than in past years. Still, as with any emerging…
Coming to an unexpected halt can make drivers tense, frustrated, and scared — whether the mechanical failure occurs on a rural avenue or a busy interstate. Agero, a Massachusetts-based provider of connected vehicle, roadside assistance and accident and claims management services, responds to more than 12 million such incidents annually. Bernie Gracy joined the firm…
The divide between organizations that are executing a digital strategy and those that have not started is becoming more pronounced. A recent Deloitte survey on the global CIO shows that 42 percent of organizations either had no or limited digital strategy. Within those organizations, only 40 percent of CIOs are leading the digital strategy and…
Audiovisual and event tech services company PSAV plans to double its IT staff over the next five years under an aggressive companywide growth plan, but it’s not just the increased headcount that’s got CIO Cathie Kozik contemplating her team’s future. Kozik expects her current and future IT workers to help position the organization for growth,…
The Capability Maturity Model Integration (CMMI) is a development model designed in part with the U.S. Department of Defense to help objectively assess government contractors’ development processes. It helps measure the maturity of development processes in a business using a scale of one to five. Processes are measured against requirements in the CMMI, which helps…
It’s that festive time of year when manufacturers prepare for the holiday crush, and organizations roll out ambitious strategic plans for the New Year. Companies expecting to launch smart connected products, acquire new customers or hit big financial targets may be shocked when their plans fall short. Companies frequently fail to inventory what they need…
As technology proliferates throughout today’s digital organizations, IT service management has become a critical facet for serving the business, and the tools aimed at supporting your organization’s ITSM efforts are evolving to support those needs. ITSM tools help organizations streamline customer service, typically starting with the IT help desk. These product suites help IT departments…
Non-disclosure agreements (NDAs) supposedly protect trade secrets and confidential company information. But these days, especially in Silicon Valley, they can silence workers, preventing them from speaking up about misconduct that happens in the workplace. In fact, it’s not uncommon for NDAs to include a non-disparagement clause, which keeps employees from saying anything negative about the…