Having shifted its design and engineering software business to the cloud, Autodesk is well-versed in the mantras of digital transformation, including the importance of customer experience. Lately, however, Autodesk CIO Prakash Kota has been shifting his focus inward, to provide a frictionless IT experience for Autodesk’s employees. “We took a step back and looked at…
In some cases, the phrase “hindsight is 20/20” paints hindsight as a weak form of insight. As in, “that point of view is fairly Captain Obvious, and hence any resulting insight may have little material value.” In other cases, hindsight from a 20/20 review of the past can hold incredible valuable. I have a point…
Collaboration spaces, such as huddle rooms and conference rooms, have grown in popularity as businesses look to facilitate better work environments. When planning a strategy, IT and business leaders need to weigh the pros and cons and decide whether a multi or single vendor is best for them — an age-old debate for which there…
IT organizations have embraced open office plans to drive cost savings and flexibility and to increase collaboration and productivity. But some IT employees say open office plans are having exactly the opposite effect. “Honestly, it’s a nightmare, and I hate it,” says one senior system engineer with a global publishing company who wished to remain…
In healthcare, early intervention can be the difference between life and death. Healthcare giant Kaiser Permanente has put that principle into action with a hospital workflow tool, supported by predictive analytics, that it uses to identify non-intensive care unit (ICU) patients that are likely to rapidly deteriorate. The integrated managed care consortium, based in Oakland,…
Sentara Healthcare embarked on its digital transformation journey two years ago, seeking to create better experiences and outcomes for its patients and providers. To transform, Michael J. Reagin, senior vice president and chief information and innovation officer at the Norfolk, Va.-based nonprofit organization, recognized the need to shed decades’ worth of legacy systems, shift to…
IT service management (ITSM) best practice framework ITIL was introduced in the late 1980s as a way to streamline governmental IT practices in the UK. The framework has since been acquired by Axelos, which has released updated versions of the framework aimed at modernizing how organizations align IT services with business objectives. The latest iteration,…
Welcome to the Summer 2019 digital issue of CIO featuring winners of our annual CIO 100 awards and hall of fame honorees. In these pages, you’ll learn how leading organizations are scaling innovation, what it takes to shift to revenue-driven IT, and why it may be time for a new IT operating model. Contents …
Improving the customer experience has become a major point of emphasis for companies seeking success in the digital era. But some enterprises operate with the belief that empowering employees with a frictionless workplace is just as vital. Bank of America (BofA) has created Persona, a framework that uses analytics to figure out what computers, phones…
Strong IT leadership requires a mix of soft and hard skills that changes at the pace of technology. Even if you consider yourself a natural leader, it’s important to develop and fine-tune your leadership skills to be successful. Leadership training can help shape you into the leader you want to be, keep you on top…