Information Technology Infrastructure Library (ITIL) is near the top of almost every list of must-have IT certifications, and for good reason. ITIL practices are designed to help companies identify areas where they need improvement, providing vendor-neutral guidelines on where to make specific changes to reduce costs and increase productivity. Keep in mind: ITIL is not a…
There are, perhaps, no more vocal or assertive customers than airline passengers between connecting flights. Sometimes these hungry and harried travelers just need a hot coffee and croissant. HMSHost, a leading firm in the food and beverage space for travelers, is focused intently on that need. Sarah Naqvi, executive vice president and CIO at the…
Companies with an aggressive growth strategy require a unique IT strategy. This was the case in December 2015 when two entrepreneurial minded executives with broad experience in the debt collection industry founded Axactor-a debt collection and debt purchase company headquartered in Stockholm and Oslo. I was made aware of Axactor through a mutual friend and spoke…
I’m sure that every one of you who are CIOs recognizes that your role is more strategic than ever before. The digital revolution is driving every company to rethink how to leverage information and technology in new and innovative ways to create unique customer value. This places you in a unique leadership position to enable…
I’m sure that every one of you who are CIOs recognizes that your role is more strategic than ever before. The digital revolution is driving every company to rethink how to leverage information and technology in new and innovative ways to create unique customer value. This places you in a unique leadership position to enable…
Machine learning is transforming business. But even as the technology advances, companies still struggle to take advantage of it, largely because they don’t understand how to strategically implement machine learning in service of business goals. Hype hasn’t helped, sowing confusion over what exactly machine learning is, how well it works and what it can do…
Ed McLaughlin foresees a future of frictionless commerce in which cars pay for gas and parking, video game systems order more games and printers order paper and ink. As Mastercard’s Ed McLaughlin, president of operations and technology, Mastercard sees it, everyday devices equipped with sensors will increasingly make payments based on their surroundings. “Every one…
One of the first tasks Tom Doria was charged with when he was brought on board as CIO of SeneGence International late last year was to evaluate cloud services for ERP. The global manufacturer and multilevel marketing company for women’s cosmetics is experiencing tremendous growth and its platform couldn’t match the pace needed for the…
Summer is over, everyone is back from their holidays, and most businesses will be heading into the thick of strategic planning and budgeting season. Those of you who have been proactive during the summer months have reached out to key business leaders to understand their growth objectives and operational risks. Perhaps you’ve spent some time…
According to Project Management Institute’s 2017 “Pulse of the Profession” global survey, organizations are wasting $97 million for every $1 billion invested due to poor project performance. Yes, that’s a 20 percent decline from the previous year’s survey, but the truth is, projects still fail at a staggering rate. What are the primary high-level reasons…