Service level agreements (SLAs) remain a critical component of outsourcing contracts, forming the core of service delivery reporting over the life of the IT services agreement. Any flaws when SLAs are drafted can have a significant impact down the line, resulting in a reported measurement of service delivery that doesn’t line up with the reality…
Security by the numbers Image by IDG / Getty Images Every year, CIO conducts its State of the CIO survey. This year’s results are in, and the numbers will help you understand how the CIO role continues to evolve in today’s business climate and define your agenda for 2018. To read this article in full,…
TSB customers in the U.K. were already frustrated by the bank’s technical problems, but now the situation has gotten worse as criminals take advantage of the chaos. Host Steve Ragan looks at recent TSB phishing attacks and the kit that powers them. Read More from This Article: TSB phishing attacks | Salted Hash Ep 33…
The 2012 case of Ellen Pao versus Kleiner Perkins Caufield & Byers was a turning point in the tech industry. It opened the floodgates for more recent revelations about sexism, harassment, and assault in tech, such as those from Susan Fowler Rigetti. The technicality that brought Pao’s case to mainstream attention revolved around private companies’…
We’ve all been hit with endless offers of GDPR webinars and product pitches, so I’m not going to repeat the stuff you can find there. But there are some big-picture points you might not have picked up yet, and they’re worth summarizing here. Point #0: Talk to your attorneys. Even though the regulations may seem irrelevant…
What are companies looking for when hiring a CIO? The answer varies depending on the organization and industry, but companies tend to look for certain common skills and experience when hiring for the role — at least according to CIO job postings. Indeed.com analyzed jobs postings for chief information officers between April 2017 and March…
What is a data scientist? Data scientists are responsible for discovering insights from massive amounts of structured and unstructured data to help shape or meet specific business needs and goals. The data scientist role is becoming increasingly important as businesses rely more heavily on data analytics to drive decision-making and lean on automation and machine…
Chief information officers face a bewildering array of technologies and sometimes-competing demands coming at them at what may seem to be light speed. The stakes are high. CIOs are charged with evaluating and implementing a buzzword-laden list of technologies—artificial intelligence, machine learning, blockchain—at a time when virtually every company feels the need to modernize its…
Businesses are constantly evolving their use of technology, resulting in almost constant organizational change. But implementing change in any company, large or small, will require skilled professionals who understand the intricacies of change management. Change management is relevant across multiple industries, but it’s particularly important for businesses looking to improve processes, increase efficiency and reduce…
8 top-paying process and project management skills Image by IDG / Getty Images Despite an overall leveling off of tech salaries in 2017, demand for specialized skills remains strong, translating to rising pay for IT pros with cloud, process management, and big data skills, according to the 2018 Dice Tech Salary Survey. In these areas,…