Several years ago, manufacturing services company Jabil was sitting on a goldmine of data that could drive its business decisions but had no practical way to leverage it. The company, which boasts more than 200,000 employees around the world, had set out on a Factory of the Future initiative to modernize its more than 100…
U.S. companies are preparing to welcome employees back to their offices, three months after the coronavirus pandemic disrupted corporate operations worldwide. As with the outbreak’s onset, companies find themselves in uncharted territory. Businesses have never been under so much pressure to create safe environments for employees, with the caveat that there is no bullet-proof protection…
Nathan Rogers, SVP/CIO at SAIC, joins Maryfran Johnson for this CIO Leadership Live interview, which is jointly produced by CIO.com and the CIO Executive Council. Listen as they discuss the future of work, and diversity and inclusion initiatives. To read this article in full, please click here Read More from This Article: Podcast: CIO Leadership Live…
These tech certifications not only have high value now, but employers will continue to value them as the coronavirus continues.
Read More from This Article: 14 IT certifications that will survive and thrive in the pandemic
Source: News
As opposed to, say, the travel or restaurant industries, the tech sector has weathered the most disruptive effects of the COVID-19 pandemic relatively well. But that doesn’t mean that business has gone smoothly as if nothing happened — or that trends haven’t accelerated or been disrupted by the crisis. While it’s a bit early to…
The coronavirus pandemic has pushed IT leaders to move at breakneck pace and accomplish objectives they never conceived likely, let alone possible. Perhaps nowhere has this been more acute than in the call center. T-Mobile, for instance, sent 12,000 customer representatives located in 17 call centers around the globe to work from home in the…
Amazon Web Services (AWS) remains the most widely adopted cloud platform on the market used by companies such as Netflix, Apple, Slack and Adobe. And that makes AWS certifications among the most valuable certifications you can earn in IT. Three of the 10 highest-paying certifications in the U.S. are offered by AWS, and the average…
Artificial intelligence (AI) as intermediary is among the most popular tools in customer support, with businesses frequently dispatching software bots instead of humans to serve customers. You’ve likely experienced this trend firsthand when you’ve called a customer service number and an interactive voice response (IVR) system routed you to the right information funnel (if you’re…
Paul Ryan stepped into the CTO post at OpenX in 2017 and found an IT department in need of an overhaul. OpenX, a technology company that makes a programmatic advertising platform, was still 100 percent on-prem. It had five data centers holding 45,000 servers and an IT team organized around the legacy skills needed to…
As cloud adoption hits another growth spurt, companies are discovering the power of mixing and matching cloud services into solutions that address almost any business need
Read More from This Article: The state of cloud computing in 2020
Source: News