IT leaders have cleared the technical hurdles of supporting thousands of employees sent to work at home by the coronavirus pandemic. The next leg of this remote work journey has proved more daunting, as CIOs grapple with managing the mental health of their charges. Never before have so many office workers been so abruptly displaced.…
For more than a hundred years, the Teachers Insurance and Annuity Association of America-College Retirement Equities Fund (TIAA) has been helping teachers manage their retirement funds. In recent years, onboarding new institutional clients has become a significant challenge because of the complexity of possible client configurations. To dramatically reduce the complexity of those configurations, the…
IBM added a new layer to its Planning Analytics portfolio Wednesday with the release of Planning Analytics On Demand. The new offering is intended for SMBs and enterprises seeking to migrate individual departments from manual budgeting and forecasting processes to an automated, AI-powered process. Many organizations, large and small, still rely on manual processes using…
Hospital administration has historically relied on highly manual processes, leading to delays in decision-making and patient care. But the rising use of analytics, machine learning, and AI is changing all that, a trend exemplified by healthcare consortium Kaiser Permanente, which set about overhauling the data operations of its 39 hospitals and more than 700 medical…
As 2020 started, Sentara Healthcare averaged 20 telehealth visits a week. Three months later, with COVID-19 rapidly spreading through the country and shutting down business as usual, the Norfolk, Va.-based nonprofit saw that figure explode, climbing to 14,000 a week through March and April. [ Be sure to learn the secrets of highly effective digital…
When your greatest asset is the knowledge of your people, how do you keep track of who knows what? Mike Wright, CIO of McKinsey & Company since 2013, uses a combination of artificial intelligence (AI), a simplified architecture, and a user-centric design to turn data into client-relevant value at one of the world’s leading global…
With most workers scattered at home and trying to come up with their own ad-hoc IT workarounds, there’s an easy way for IT shops to build trust: communicate. (Insider Story)
Read More from This Article: Amid the pandemic, using trust to fight shadow IT
Source: News
IT service management (ITSM) has been around for a long time. While ITSM and ITIL have been updated over the years, how do they stack up against Gen Z approaches like devops?
Read More from This Article: Fitting ITSM into a devops world
Source: News
Data analytics is one of the most powerful resources enterprises have at their disposal. But the value of analytics can diminish significantly if the tools and process in use are not friendly and broadly available to the business users who need them. Afterall, these are the people who will be leveraging the data to gain…
Running a virtual meeting requires a different approach than in-person meetings. You need to figure out how to moderate the discussion, make sure everyone has a voice and feels heard and ensure all your employees are properly equipped to participate. But virtual meetings don’t have to be stressful — in fact, taking your meetings virtually…