Few sectors rely on data analytics more than insurance, with all of its requirements for underwriting risk and calculating various “if this, then that” scenarios. And that is certainly true at the 170-year old life insurance company MassMutual. Gareth Ross, MassMutual’s head of enterprise technology and customer experience, sat down with CIO.com’s Clint Boulton to…
It’s been a frantic 12 months for Jeanie York. Previously CTIO at British telecommunications company Virgin Media, she became the CTO at the newly-formed Virgin Media O2 last June following the cable company’s £31 billion merger with mobile network operator O2. The role sees York report to new CEO Lutz Schüler, collaborate with the company’s…
It’s no secret that Brexit created an international commerce headache for many. This is particularly true for companies responsible for transport of goods and services between the EU to the newly emancipated UK, thanks to new customs requirements that have disrupted trade between the two entities. Netherlands-based Farm Trans was not immune from this disruption.…
The past year has seen rapid growth in the demand for internet access across Africa. As in the rest of the world, the pandemic extended its grip into all corners of the continent, and more people than ever were forced to work remotely. This resulted in more people than ever connecting to the internet —…
Despite all the talk of modernization and cloud migration, the multigenerational IT landscape is here to stay. Yet with the right road map and strategic partnerships in place, it is possible to streamline the transition and gain value from data wherever it resides. Global cloud adoption continues its rapid expansion: IDC forecasts total worldwide spending…
The key goal of a data-centered architecture is data accessibility. Accessibility can impact future business innovation, improve the ability to generate metadata and new data sets, enable search and discovery of the data, and further empower data scientists to deploy said data for machine learning and AI. If captured data is brought to a specific…
Bias in artificial intelligence development has been a growing concern as its use increases across the world. But despite efforts to create AI standards, it is ultimately down to organizations and IT leaders to adopt best practices and ensure fairness throughout the AI life cycle to avoid any dire regulatory, reputation, and revenue impact, according to…
NxtGen Datacenter and Cloud Technologies enable enterprises to implement a private cloud on-premises and then utilize a wide range of data-center services to create a hybrid environment that matches each workload with the right cloud. As a result, it’s a solution that is relied on by companies of all kinds in numerous industries. It’s also…
Gary Wong Global Industry Principal Infrastructure and Water AVEVA AVEVA US President Joe Biden’s Infrastructure Investments and Jobs Act has been seen as an economic response to the coronavirus pandemic but, more importantly, it will also improve Americans’ lives. The law, and its companion Build Back Better Act, enhances transport around the US with faster…
By Simon Harrison, Senior Vice President and Chief Marketing Officer, Avaya What creates loyal, brand advocating customers? After years of striving to “delight” customers to exceed service expectations, the trend has shifted to creating effortless experiences—and for good reason. Dazzling customers with “delightful” moments doesn’t deliver on its promise of building loyalty. Rather, it drives…