Like many retailers, Signet Jewelers faced an existential crisis last March as the pandemic forced it to temporarily shutter more than 3,000 North American stores purveying its diamonds and other gems. But Signet, whose flagship brands include Kay Jewelers, Zales, and Jared, bounced back in a big way. By executing tech workarounds to facilitate virtual…
After getting a bachelor’s degree in information systems and looking for a job for two years, Fidel Peters began working as a driver at The Brooklyn Hospital Center, delivering meals and transporting specimens and medications from the various offsite clinics affiliated with the hospital. Occasionally, he would drive IT leaders to and from meetings and…
In the beginning there should have been a culture of honest inquiry. Instead there was the internal rate of return (IRR) — a polynomial formula for computing return on investment that only trained accountants could master. IRR defined business value in a single dimension of analysis: cash flows. The gods of accounting looked on it…
Modern IT organizations are nimble, capable of adapting foundational tools and processes under duress. Synchrony, which processes payments on behalf of businesses, deployed virtualization technology and cloud software, as well as multifactor authentication and other security technologies, to get more than 16,000 employees working remotely during the COVID-19 pandemic. The initiative, Synchrony Works, empowered 13,500…
Mt. San Rafael Hospital thwarted a ransomware attack on one of its sister facilities earlier this year before anything could be compromised. The organization is still working through the details of the hack, says CIO Michael Archuleta, whose hospital is part of the BridgeCare Health Network, which includes five hospitals in Colorado. “It could have…
Devon Valencia, CIO of CareSource, joins Maryfran Johnson for this CIO Leadership Live interview, which is jointly produced by CIO.com and the CIO Executive Council. They will talk about patient care innovations, evolving healthcare cost structures, post-COVID planning and more. To read this article in full, please click here Read More from This Article:…
When Mike Mead joined CNO Financial Group as CIO in 2018, he inherited an IT organization that was welcoming and highly skilled but had some misalignments with its primary outsourcing partner. “We are heavily outsourced, and there were frustrations on both sides of the relationship,” says Mead. Silos within the internal CNO IT organization caused…
At the start of the pandemic, software engineer and aspiring CIO Kerry Fields was laid off. In an already challenging time, she unexpectedly had to begin searching for work during one of the biggest job crises of the past several decades. She poured over job boards, networked virtually, worked with mentors, and took every opportunity…
Any tech pro who’s been around the block has likely dealt at some point with an abusive, manipulative, or simply clueless boss. Bad bosses are found in every industry and in every line of business, but the challenging role that IT managers must fulfill ensures specific issues can be common. Managers with business skills and…
Natural language processing definition Natural language processing (NLP) is the branch of artificial intelligence (AI) that deals with training a computer to understand, process, and generate language. Search engines, machine translation services, and voice assistants are all powered by the technology. While the term originally referred to a system’s ability to read, it’s since become…