A meeting of the digital leadership team at Schneider Electric gets crowded quickly when you add up all the people in charge of technology at the energy management and industry automation company. The Schneider Digital unit, formed in July 2017, includes a chief digital officer who oversees all of IT, the CIO, a chief data…
Breaking siloes has become a top priority for IT and business peers seeking a quicker path to transformation. Perhaps no company embodies this approach more than asset manager TIAA, which has pioneered a new operating model for producing software using agile, DevOps and microservices. The initiative, called Refactor, has produced a big bump in the…
What are business requirements? Business requirements are a vital component of any IT project. Identified at the start of any project, business requirements describe all activities and characteristics of a project’s end product essential to meeting business goals. The process of gathering business requirements leans on the knowledge, expertise and experience of business analysts who…
Employee experience has become a key differentiator in today’s tight tech talent market. Employers who provide a positive, invaluable journey for their employees — from the first application and interview process, and on through onboarding, employment, professional development and becoming a company alumnus — can impact engagement, culture, morale and retention in ways that provide…
Aetna has created artificial intelligence (AI) software to settle claims, a solution that could provide a blueprint for broader automation of complex processes at the health insurance giant. The software rapidly parses complex healthcare provider contracts, whose blend of information about medical conditions and financial data often tax the patience of the trained humans who…
When was the last time you answered these three questions from the perspective of your client or customer: Why you? Why now? What makes you relevant? Better yet, when was the last time that you asked them for their candid feedback? It’s important to ask on a regular basis because your customers are doing so…
The University of North Texas System (UNTS) is big as higher education institutions (HEIs) go, but it is leveraging data to make itself nimble and responsive. UNTS employs more than 10,000 people at its various campuses, with a combined enrollment of nearly 44,000 students, and an annual consolidated budget of $1.2 billion. It includes the…
IT-related use cases such as IT automation, quality control, and cybersecurity are among the most popular uses of AI technology. But that will change, experts say, as the technology improves, gets easier to use, and proves to be useful to the bottom line. [ Cut through the hype with our practical guide to machine learning…
Whenever a CIO friend of mine takes on a new job, I want to know all about it. How did the executive committee define the CIO role? How did you prepare for the interview? What was compelling about the opportunity? How did you get started? Atilla Tinic, DISH Network’s new CIO, was kind enough to…
How important are soft skills for IT professionals? Very important, most IT leaders agree. In a recent survey of 1,250 HR and line of business executives by consulting firm West Monroe Partners, 98 percent say they evaluate candidates for IT positions on soft skills, usually by means of a behavioral or cultural interview, personality test,…