Delivering a superior customer experience (CX) requires close partnerships between IT leaders and their business peers. That’s been the ticket for Amtrak, where IT and marketing are co-creating digital services to inspire brand loyalty among the 30 million passengers it serves a year. These efforts, marshalled by Amtrak CTO Sovan Shatpathy and Kerry McKelvey, vice…
John Morhous came up through the ranks on the traditional technology track. After graduating Rensselaer Polytechnic Institute with B.S. in information technology, he served in a number of tech-related roles, including director of IT engineering and eventually CIO. In his latest gig, Morhous puts a whole new spin on the trajectory for top IT execs:…
The digital era has altered C-suite dynamics. Once unlikely collaborators, IT and marketing are partnering closely on new customer-facing technologies, an acknowledgment that both parties must work together to help their companies — and careers — thrive. CIOs are also huddling with CMOs and other business line leaders on “customer journey maps,” critical documents that…
From carriages to quantum computing, have today’s industries learned how to harness creative destruction?
Read More from This Article: Tracking economic disruption in the digital age
Source: News
The IT industry is roughly 50 years old. During that period of time it’s experienced many digital transformations. Technology transitions from mainframe computers to client-server architectures to personal PCs and to the Internet, the cloud and the smartphone have been chronicled in depth by many others. We currently find ourselves in another transition involving a…
The IT industry is roughly 50 years old. During that period of time it’s experienced many digital transformations. Technology transitions from mainframe computers to client-server architectures to personal PCs and to the Internet, the cloud and the smartphone have been chronicled in depth by many others. We currently find ourselves in another transition involving a…
One of the common aims of digital transformation is often phrased as “becoming a data-driven company.” Whether it’s business intelligence, predictive analytics or machine learning, using objective data rather than hunches to drive decision-making is something businesses increasingly talk about. There are plenty of challenges. Not all large organizations are nimble enough to make the…
A couple of weeks ago, I had a conversation with Claus Jensen, CTO of CVS Health, about the shifting challenges facing today’s IT organizations. He calls the current state of affairs a triple whammy. “We all know that the environment is changing — the rate of change accelerating. But also, the expectations of large enterprises…
These days more than ever, collaboration and co-creation with your business peers is key to digital success. Without a harmonious, productive business-IT relationship digital initiatives are more likely to derail. Legacy approaches and outlooks, not to mention ingrained frictions and differing styles, can present challenges for collaboration among business and IT colleagues. Even when sharing…
IBM CIO Fletcher Previn has focused IT on fulfilling a hierarchy of core user needs to drive efficiency and promote IBM as a great place to work.
Read More from This Article: Looking to improve IT operations? Try IBM’s ‘Pyramid of Pain’
Source: News