Over the last decade Africa has gained a reputation for global leadership in mobile money, with Kenya at the forefront, but up to now financial services via mobile phones have not taken deep root in the continent’s most populace country — Nigeria. That may change as telecommunications companies such as Airtel and MTN jump into…
Customer identity and access management (CIAM) is a type of identity technology that allows organizations to manage customer identities, providing security and an enhanced experience. The primary purpose of CIAM is to help organizations deliver a great experience to customers and to protect their user data. Digital transformation is changing everything about the way companies operate,…
Environment Canterbury CIO/CTO on why transformation needs to be evolutionary not revolutionary, building a learning culture, and the importance of customer centricity.
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Read More from This Article: CIO Leadership Live with CIO/CTO Doug Talbot of Environment Canterbury
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As the CIO of Oxford Said Business School, Mark Bramwell’s role was complex enough when the global pandemic moved thousands of students and staff to distance learning. Almost overnight there was a heightened need to drive innovation and reinvent business-as-usual. “It has felt that as a school, team, and personally, we have never worked harder…
In the early months of the pandemic, Lumentum SVP and CIO Ralph Loura, like many of his peers, found that IT’s annual planning wasn’t nimble enough to respond to the rapid project prioritization the business needed. The result was a new approach to optimizing IT planning that more closely mirrors the business. Loura sat down…
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The contact center has traditionally operated through on-premises servers and software, but shifting it to the cloud can help CIOs improve the customer journey. Advances in artificial intelligence (AI) and cloud-based contact center-as-a-service (CCaaS) options now give enterprises more confidence that they can better deliver high-quality customer experiences. However, there are potential challenges around moving…
CIOs continue to be pressured by business leaders to deliver value that goes beyond just making sure everyone’s computers and servers are running. Among their value objectives is to deliver better customer experiences, according to Foundry’s 2022 State of the CIO. Yet, CIOs must do so amid challenges such as an increasingly lean IT staff,…
By George Trujillo, Principal Data Strategist, DataStax Web3 is now firmly established as the technology ecosystem that lets developers build decentralized applications. But its reliance on blockchain technology has also raised concerns about its ecological impact. The process of verifying transactions on blockchain requires a huge amount of processing power and consequently lots of electricity.…
IBM is six months into a massive ERP modernization, moving core on-premises systems to Power servers running in its own cloud as it upgrades them from SAP’s legacy ECC software to the cloud-ready S/4HANA. IBM’s ERP transformation will be one of the largest under the “Rise with SAP” umbrella — perhaps rivaling that of Microsoft, which announced…