The concept of happy and unhappy paths is familiar to user experience (UX) professionals. Happy paths are those steps that a digital user takes along the default or expected use of an application, without triggering error routines. They result in the expected or desired ends for the user. Unhappy paths – also called sad, bad,…
Winnie Rebancos, CIO of Coca-Cola Philippines, joins James Henderson for CIO Leadership Live in ASEAN, produced by CIO.com and Foundry. Winnie outlines the process and business benefits of migrating workloads to the cloud, in addition to sharing examples of achievement and peer-to-peer guidance from an inspirational career in technology. Watch this episode: #id627c2ecee4c36 .jw-wrapper::before {…
If you’re concerned about the increased threat of cyberattacks by state-sponsored hackers and hacktivist groups in the current geopolitical atmosphere, you’re certainly justified. Criminal groups are emerging from the shadows and pledging their allegiance to Russia. They’re conducting reconnaissance attacks and coalescing into the roles they’ll play in the global cyberwar many see on the…
Customers today are buying based on their experience with a company and whether a product or service aligns with their personal values, including access, inclusivity, sustainability and trust. Customer experience (CX) should play the starring role in decision-making and should be woven into technology initiatives. To optimize technology for CX, CIOs must connect technology to…
By Siva Sreeraman VP, CTO and Modernization Tribe Leader at Mphasis Many developers faced difficulties porting applications developed for a particular computing environment decades ago. Incompatibility and unreliability caused by configuration differences such as versions of compilers, loaders, runtime libraries, middleware, and operating systems in new environments contributed to increased project effort, cost, and timelines.…
Business disruptions happen every day and can cause companies to lose millions of dollars and suffer reputational damage. But these losses can be minimized. When astute executives, including CIOs, cheat disruption by focusing on business continuity management (BCM) programs that build resilience, the enterprise transformation can prosper. CIOs should apply a business lens that informs how the business could be impacted (operationally, financially, legally, etc.) in the…
Over the last decade Africa has gained a reputation for global leadership in mobile money, with Kenya at the forefront, but up to now financial services via mobile phones have not taken deep root in the continent’s most populace country — Nigeria. That may change as telecommunications companies such as Airtel and MTN jump into…
Customer identity and access management (CIAM) is a type of identity technology that allows organizations to manage customer identities, providing security and an enhanced experience. The primary purpose of CIAM is to help organizations deliver a great experience to customers and to protect their user data. Digital transformation is changing everything about the way companies operate,…
Environment Canterbury CIO/CTO on why transformation needs to be evolutionary not revolutionary, building a learning culture, and the importance of customer centricity.
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Read More from This Article: CIO Leadership Live with CIO/CTO Doug Talbot of Environment Canterbury
Source: News
As the CIO of Oxford Said Business School, Mark Bramwell’s role was complex enough when the global pandemic moved thousands of students and staff to distance learning. Almost overnight there was a heightened need to drive innovation and reinvent business-as-usual. “It has felt that as a school, team, and personally, we have never worked harder…