If the COVID-19 outbreak has taught us anything, it’s that digital channels have become key revenue drivers. Just ask Bank of America, which saw growth for its digital products and services soar over the past 14 months, the bank’s senior executives revealed during a webcast in May. Craving contactless services, consumers sought to make more…
It’s the age-old IT conundrum: striking the right balance between creating new capabilities and providing a reliable operational environment for the business. The pandemic has cast this challenge anew, as IT organizations have faced the challenge of providing robust, reliable day-to-day operations while also applying technology to reimagine the way, well, everything is done. “The…
Diversity and inclusion are fast becoming cornerstones of IT hiring and retention strategies. Recognizing the importance of fostering diverse teams, IT leaders are reaching out to new talent pipelines and reassessing internal practices with a lens for inclusion. But beyond recruitment and recognition, more challenging work awaits in the form of advancement — of ideas,…
The pandemic has seen accelerated interest in process automation as organizations have scrambled to overhaul business processes and double down on digital transformations in response to disruptions brought about by COVID-19. And for IT leaders stepping into or already steeped in such modernization efforts, artificial intelligence — mainly in the form of machine learning —…
For years, agile has been the essential approach for keeping innovation teams moving with collaborative precision and velocity. In 2020, many organizations were forced to flip their agile processes upside down to meet the challenges of remote work during the global pandemic. For tech teams and leaders eager to keep moving forward as we return…
You’ve learned the basics of customer identity and access management (CIAM). And you’ve listened as experts from Okta explained the CIAM Maturity Curve, which helps organizations determine where they fall on the spectrum. In this third episode of our 5-episode podcast, The C-level Strategic Guide for CIAM Investment, we will explore phase 2 on the…
When designed and functioning properly, IT governance plays an integral role in aligning IT and business goals, helping to focus, fortify, and advance an enterprise’s overall business strategy. Yet all too often, IT leaders fall victim to popular misconceptions that not only derail effective IT governance, but directly conflict with key business objectives. The final…
The coronavirus pandemic has forever changed the way we work. Individuals with desk jobs, in particular, now have more options in terms of where they work and live, and how they manage their time. Some will return to onsite facilities, while others will remain in home offices. Organizations are now called to support a hybrid…
Like many retailers, Signet Jewelers faced an existential crisis last March as the pandemic forced it to temporarily shutter more than 3,000 North American stores purveying its diamonds and other gems. But Signet, whose flagship brands include Kay Jewelers, Zales, and Jared, bounced back in a big way. By executing tech workarounds to facilitate virtual…
After getting a bachelor’s degree in information systems and looking for a job for two years, Fidel Peters began working as a driver at The Brooklyn Hospital Center, delivering meals and transporting specimens and medications from the various offsite clinics affiliated with the hospital. Occasionally, he would drive IT leaders to and from meetings and…