A new generation of customers has arrived, fuelled by the pandemic-induced shift to digital. They’re demanding a new generation of customer service, enabled by emerging channels such as digital messaging and chatbots, and hyper-personalised, AI-driven services. While organisations have been forced to digitise as a result of the mass shift to remote and hybrid working,…
In advertising, getting the right message to the right audience is easier said than done. For Dana McGraw, vice president of audience modeling and data science at Disney Advertising Sales, the key is data — and how it can be shared with advertisers to enhance its value without compromising privacy and anonymity. “It’s about how…
Movers & Shakers is where you can keep up with new CIO appointments and gain valuable insight into the job market and CIO hiring trends. As every company becomes a technology company, CEOs and corporate boards are seeking multi-dimensional CIOs with superior skills in technology, communications, business strategy and digital innovation. The role is more…
The financial services and insurance industries often claim the title of digital leaders, thanks to their use of technology to create new products and services, and to deliver those offerings in frictionless, seamless ways. This emphasis on digital transformation was underscored in a recent Gartner study that found that, for the first time ever, technology…
In business, data science and artificial intelligence are usually geared towards powerful efficiencies and growth. User trust is often overlooked. This can quickly morph into a major problem, particularly when AI is introduced to support strategic choices. Data science and AI teams focus constantly on methodology and accuracy. This is critical, ensuring algorithms deliver valuable…
With an economic slowdown all but inevitable, recession is top of mind for most business leaders. If it happens in the near term, it will be a financial cycle like none other. “We have record low unemployment, with record high inflation. We have prices for technology and services higher than any CIO, IT leader, or…
Over the past decade, an ever-growing number of organisations have taken their infrastructure and applications to the cloud, delivering noticeable results impacting the bottom line and several other business metrics. This is why today, a cloud-first strategy is rightly recognised even by many non-IT corporate leaders as the catalyst for rapid digital transformation and a…
It’s no secret that the last few years have been challenging for businesses, with the rise of remote and hybrid working demanding new information and communications technology (ICT) options, while the Covid-19 pandemic has disrupted supply chains. Economic conditions remain dynamic, and with that in mind, it’s never been more important for businesses to streamline…
Business leaders increasingly understand that improving the developer experience is a competitive differentiator. At the core of the developer experience are the people and the applications they need to build. The longer it takes to progress an idea to actual code, the more hurdles an application team can expect to encounter, leading to missed business…
As organizations brace for challenging economic conditions, they will need to be strategic and flexible on where they spend their resources to maintain business resilience. Proactive intelligence and automation tools will be essential as organizations enter “survival mode,” focusing on sustaining growth and efficiency. More importantly, organizations should ensure that even with a limited workforce…