Salesforce is putting a new customer data platform, Genie, at the heart of its software to deliver real-time access to customer information across the enterprise. “Genie is the world’s first real time CRM,” said chief product officer David Schmaier on the eve of the company’s Dreamforce 2022 customer conference. “It’s a high-speed, hyper-scalar data lake…
Dow is reaping the benefits of a year-long program to roll out new digital technologies to one of its largest manufacturing sites, resulting in improvements in performance, reliability, and employee experience. It’s over five years since Dow Chemical merged with DuPont to form DowDuPont — and three since they split up again to form a…
Customer centricity can be defined many ways, but for today’s IT, it’s no longer about just the quality of the product or service being provided. It’s the total experience, says Pratibha Salwan, co-leader of consumer services at technology research and advisory firm ISG. Customer centricity is how you make customers feel at every touch point…
A report issued Monday by private investment company Bain Capital indicated that, despite the numerous disruptions to the technology industry—including a global supply chain crisis and Russia’s invasion of Ukraine—most IT decision makers foresee either stable budgets or increases for the coming year. Over the past two years, the pandemic’s effects on that figure have…
CIO Leadership Live Australia speaks to experienced education and technology executive, Christine (Chrissy) Burns who last month started her role as chief information officer at the University of New South Wales (UNSW). Burns talks to CIO Australia’s editor-in-chief, Byron Connolly, about the impact COVID has had on the education sector, and the key cloud migration…
You don’t have to be in the retail to know what a big deal Black Friday is. The promotions for sales the day after the U.S. Thanksgiving holiday are everywhere, from billboards to online. The Balance, a personal finance content website points out that Black Friday is one of the biggest and most profitable retail…
The pandemic changed everything. That’s no understatement. And businesses of all sizes have felt that impact throughout. We’ve seen a multitude of changes, from shifting checkout preferences to demand for better customer experiences. We’ve all heard about the “shift to digital” and, indeed, here at Cybersource, we are seeing average growth exceeding 40% on our…
China and India lead cloud adoption in the Asia Pacific (APAC) region, followed by Australia and New Zealand, according to a Forrester report. The report—which surveyed decision-makers across all APAC countries including India, China, Japan, Malaysia, Vietnam, Thailand, Australia and New Zealand—showed that 92% of China-based respondents use cloud in some form. This is slightly…
If you’ve been struggling to adapt to our new era of work, you’re not alone. The strategic and practical challenges of our new era of work – from inflation and supply chain headaches to finding and retaining talent, and more – have required much of information technology leaders. Here’s your chance to get up to…
Digital transformation has reached a critical juncture within the railway industry. As rail operators embrace new trends in intelligence, sustainability and service, aging telecommunications architecture of more than 20 years ago is unable to meet current and future requirements. The existing GSM-R train-to-ground communication system can no longer provide sufficient capacity for modern railway stations.…