Today, the stakes are undeniably high for exceptional digital experiences. With 80 percent of customer interactions being digital, organizations aiming for success must prioritize technologies that foster premium speed, convenience, and service – what 70 percent of consumers say matters the most. And remarkably there’s a great reward for making the effort, as consumers will…
As highlighted in Fortune Magazine’s recent article Best Companies to Work for 2022, “coming out of the pandemic, workers want the ability to choose where, when, and how they work.” Many companies are offering employees what they want. In fact, the article states that “58% of knowledge workers have hybrid work arrangements as of January…
Abhishek Singh, Chief Digital Officer of Royal Golden Eagle, joins James Henderson for CIO Leadership Live ASEAN, produced by CIO.com and Foundry. Abhishek details the process of assessing the promise of new technologies, documenting a step-by-step approach from securing boardroom buy-in to company-wide deployment and usage. Watch this episode: #id625dc79c3ab11 .jw-wrapper::before { content: “IDG” !important;…
By Paul Gillin It sounds like a nearly perfect cybersecurity solution: Intercept incoming data before it reaches the user’s web browser; isolate it in a secure sandbox; and send only the screen images—or pixels—to the browser. The ephemeral server is fully isolated from the organization’s IT assets and data, and its browser sessions are destroyed…
In 2006, British mathematician Clive Humby proclaimed, “Data is the new oil.” Humby had bona fides to make that claim. He and his wife, Edwinna Dunn, own Dunnhumby, a global customer data science company that helped Tesco create its Clubcard, the world’s first supermarket loyalty card. The program gave the British retailer unprecedented insight into…
Organizations that continued full speed ahead with their digital transformation initiatives during the COVID-19 pandemic are able to ruminate on what went right and what they would have done differently, with the benefit of hindsight. Some of what they’ve gleaned comes as no surprise: A successful digital transformation requires executive buy-in, constant communication with business…
The Royal National Lifeboat Institution (RNLI) has come a long way since its inception in 1824, but its core mission remains the same: to save lives at sea. Volunteers provide a 24-hour search and rescue service around the coasts of the United Kingdom and Republic of Ireland, where the non-profit operates some 238 lifeboat stations…
It’s clear that in the last two years, the global pandemic has created unique circumstances for CIOs. On the one hand, they are grappling with enabling remote workers and securing enterprise data, and on the other hand, CIOs must support accelerated digital transformation to both survive and thrive. Success in this emerging era requires new…
In 2017, The Economist declared that data, rather than oil, had become the world’s most valuable resource. The refrain has been repeated ever since. Organizations across every industry have been and continue to invest heavily in data and analytics. But like oil, data and analytics have their dark side. According to CIO’s State of the…
What is 9-box talent review? The 9-box talent review grid is a popular HR tool used to measure employee performance and to identify employees with leadership potential. Created by McKinsey in 1970, 9-box talent assessment was used by GE to identify key investments and to compare various business units. The process later evolved into a…