Bridging the IT leadership gender gap

The ‘broken rung’ has long restricted women from achieving managerial positions in IT, and the latest joint LeanIn.org and McKinsey Women in the Workplace report finds underrepresentation in leadership roles is still a problem, and more so for women of color. Teradyne CIO Shannon Gath, who has a passion for helping women in STEM leadership…

Twinings tech chief stirs up the IT department

As the chief business transformation and technology officer at Twinings Ovaltine (TwO), some might imagine Sandeep Seeripat’s role to be the epitome of what a senior technology executive should be, with a remit beyond IT operations, an authoritative voice in the boardroom and a reporting line straight to the CEO. But it hasn’t always been…

Straumann Group is transforming dentistry with data, AI

Straumann Group’s Sridhar Iyengar has a bold mission: To transform the nearly 70-year-old company’s data and technology organization into a data-as-a-service provider for the global manufacturer and supplier of dental implants, prosthetics, orthodontics, and digital dentistry — and to provide business stakeholders machine learning (ML) as a service as well. “My vision is that I…

2023 CCaaS Trends, Insights, and Statistics to Know

We know that the Contact Center-as-a-Service (CCaaS) market is growing; an increasing number of companies are choosing this flexible model to support their CX operations, and this will continue through 2023. Vendors are also increasingly expanding the capabilities of their CCaaS solutions and evolving them at speed. What can we expect over the next 12 months? Here’s where Avaya…