Contact centers don’t look like they did 10 years ago. Technology has fundamentally changed the way they do business. Alongside that transformation has come steady growth. In 2022, 80% of contact centers planned to expand their workforces, with half of those expecting to create entirely new roles. Only 1% planned to cut staff. Yet, as…
Developing a strategy for controlling hard-to-predict cloud costs, remains difficult, especially when considering the new decentralized model of procurement. Consider this: “Any person who can commit code to the cloud can commit your organization to spend,” said Jennifer Hays, senior vice president of engineering efficiency and assurance at Fidelity Investments and the FinOps Foundation’s governance…
Reposted from Stack Overflow’s blog Stack Overflow is named as a Sample Vendor in the 2022 Gartner® Hype Cycle™ for Agile and DevOps for Communities of Practice. We believe this is a powerful step forward in enabling organizations of all sizes to build strong internal communities that foster collective learning. But before we get into…
For pharmaceutical companies in the digital era, intense pressure to achieve medical miracles falls as much on the shoulders of CIOs as on lead scientists. Rigid requirements to ensure the accuracy of data and veracity of scientific formulas as well as machine learning algorithms and data tools are common in modern laboratories. When Bob McCowan…
More than ever, CIOs are expected to work with other parts of their business to help create value through the use of digital technologies — but the business world is volatile, making long-term planning a challenge. As part of the IDC FutureScape program, IDC Group VP Tony Olvet and research director Craig Powers offer 10…
By Milan Shetti, CEO Rocket Software According to a recent Rocket Software survey, 80% of IT professionals categorize the mainframe as critical to their business. But in order to be successful in today’s technology-driven world, businesses that rely on the mainframe must modernize their operations and integrate the latest tools and technologies. Companies choosing to abandon…
One reason open source is popular in the enterprise is that it provides well-tested building blocks that can speed up the creation of sophisticated applications and services. But third-party software components and the convenience of packages and containers bring risks along with the benefits because the applications you build are only as secure as those…
Few would swap sunny San Francisco and the innovation of Silicon Valley for a train ticketing company serving disgruntled UK commuters, but try telling that to Trainline CTO, Milena Nikolic. A long-time Googler, who’s role as engineering director saw her lead the Google Play developer ecosystem, Nikolic was keen for something new that offered a…
Mohamed Zouari, General Manager, Middle East, Turkey and Africa at Snowflake, joins CIO Middle East Editor Andrea Benito at Gitex Technology Week.
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Vendors and Providers
Read More from This Article: CIO Middle East Promotion: Vendor interview – Snowflake
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Toufic Derbass, MEA Managing Director at Micro Focus, joins CIO Middle East Editor Andrea Benito at Gitex Technology Week.
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Vendors and Providers
Read More from This Article: CIO Middle East Promotion: Vendor interview – Micro Focus
Source: News