Customer experience (CX) has always been vital for the success of any business — and the pandemic has only reinforced its importance. Research from global management consulting company McKinsey shows that organizations enhancing CX can boost sales by up to 7% and profitability by 1% to 2%, while improving overall shareholder returns by 7% to…
One of four government data centers in the Netherlands, Overheidsdatacenter Noord (ODC-Noord), the northernmost facility of its kind in The Netherlands, is located in the picturesque city of Groningen. With nearly 140 employees, the high-performance data center provides government agencies with mission-critical compute, storage, and networking solutions needed to provide important services to citizens. Offering…
Galloo is a Western European company headquartered in Belgium, founded in 1939 with the noble purpose of processing discarded consumer goods and factory scrap into useful raw materials. Every year, the company gives a second life to more than 1 million tonnes of steel and more than 60,000 tonnes of metals, ensuring an environmental impact…
In recent months, artificial intelligence has been everyone’s favorite buzzword. Both Silicon Valley startups and Fortune 500 companies see industries revolutionize as AI steadily picks up pace. But excitement, progress, and red flags like AI washing, are developing in equal measure. Some businesses, desperate to get on the gravy train, want to cash in on…
The construction industry was one of the first affected by Sweden’s recent economic deterioration, and housing construction has also slowed down over the past year. “We notice the macroeconomic effects with both cost inflation and higher interest rates,” says Peab group CIO Klas Antoni. “That means we generally have an increased cost focus now and are…
Generative artificial intelligence (GenAI) tools such as Azure OpenAI have been drawing attention in recent months, and there is widespread consensus that these technologies can significantly transform the retail industry. The most well-known GenAI application is ChatGPT, an AI agent that can generate a human-like conversational response to a query. Other well-known GenAI applications can…
The uncertain economic environment and rapidly evolving technology landscape have pressured organizations to improve efficiency, innovate, and adapt. Citizen developers have emerged as an approach to bridge the gap between technical expertise and domain knowledge. Those self-taught deeply understand their industry’s needs and pain points, enabling them to create tailored applications that address specific challenges.…
ERP software provider SAP on Tuesday said it is partnering with IBM to infuse the latter’s Watson artificial intelligence (AI) engine across its entire solutions portfolio, including SAP S/4 HANA, S/4 HANA Cloud, SAP Business One, and SAP Business ByDesign. The move, which is expected to help SAP exploit natural language processing (NLP) abilities of…
With an ambitious 2030 sustainability agenda for its business as a whole, HP wanted to ensure its IT operations supported that larger goal. The company looked at its workforce of 70,000+ employees—and even more devices—and deployed a future-minded approach to managing its PC fleet. To reach sustainable impact goals in its own internal products, processes,…
Despite the best of intentions, CIOs and their organizations often struggle to deliver business outcomes from digital transformation strategies. According to research firm Gartner, 89% of corporate boards say digital is embedded in all business growth strategies, but only 35% of organizations are on track to achieve digital transformation goals. And while KPMG reports that…