New research from Cybersource and PYMNTS.com finds that more than one-third of shoppers are turning to smartphones when shopping in-store. In addition, 59% of merchants support mobile features to help them make a purchase. The 2022 Global Digital Shopping Index provides insights into how mobile-first shoppers are reshaping what success looks like for merchants in a new…
The CIO 100 is celebrated internationally, with the CIO 100 UK 2022 being announced on 22nd September. Following the awards ceremony, the virtual CIO 100 Conference will begin with a spotlight on the UK CIO #1, highlighting what crowned them the number one position, initiatives they have recently been working on, and what they are…
The nonsense was tucked away in a PowerPoint slide, as so much nonsense is. “We’ll help you institute best practices, followed by a program of continuous improvement,” the offending bullet said. Now, I’m willing to shrug at a bit of harmless puffery from time to time. And maybe this puffery was harmless. But I don’t…
With 65 million vaccine doses to administer at the height of the COVID-19 pandemic, Luigi Guadagno, CIO of Walgreens, needed to know where to send them. To find out, he queried Walgreens’ data lakehouse, implemented with Databricks technology on Microsoft Azure. “We leveraged the lakehouse to understand the moment,” the CIO says. For Guadagno, the…
Kristie Grinnell, SVP and CIO of DXC Technology, is an award-winning global executive known for her success in leading large-scale strategic transformations while remaining a calm, decisive, and supportive presence for her team, even when the heat is on. She has that unique ability — something we see among the top CIOs and digital leaders…
Global spending on software will continue to grow despite headwinds in the form of inflation, geopolitical risks and labor shortages, a new report from Forrester shows. Driven to a large degree by deployment of cloud and enterprise applications, software spending worldwide is expected to grow at a compound annual growth rate (CAGR) of 10.3% from…
A lot is being written about VSM, and for good reason: it offers the opportunity for organizations to benefit from increased alignment, accelerated innovation, reduced risk, and improved competitive advantage. In spite of the clear benefits, it remains a struggle for many leaders to feel confident in taking initial steps and knowing exactly where to…
In my last column for CIO.com, I outlined some of the cybersecurity issues around user authentication for verification of consumer and business accounts. Among other things, I advocated that in this remote/hybrid work era, CISOs must protect their company’s access to data by having a cyber-attack plan ready to implement, understanding the new tools and…
Global digital transformation investments are expected to reach US$1.8 trillion in 2022, and financial institutions are under immense pressure to digitally transform so they can anticipate and prepare for the next new normal. At the same time, they are also expected to address new business needs: improving efficiency and sustainability, complying with environmental, social, and…
Most businesses have a long-term vision and core strategic goals. But many struggle to make them a reality. The problem often arises because the strategic goals are so overarching and distant, that they aren’t focused on consistently among the day-to-day direction. Deeper cultural issues typically underly the problem. Often, there is no clear link between…