In just a matter of months, generative AI (GAI) has upended many job roles. And perhaps no role has been more immediately affected than that of the marketer. ChatGPT, arguably the best-known GAI platform, was introduced in November 2022. By March, a survey had found that three-quarters (74%) of U.S. marketers were already investing in…
“There are plenty of good CIOs and plenty of good CFOs,” says Jim McGittigan, Research VP in the CIO Research group of Gartner. “Part of what makes them good is they understand one another. When they work well together, it has a huge impact on the effectiveness of the organization.” CIOs and CFOs who have…
In the world of IT operations, “observability” is a concept that’s been around for some time. Having been in IT operations for more than 30 years, I can say that, even before anyone called it “observability,” we were in effect examining ways to achieve the same ends. While definitions can vary, in essence, observability is…
Problematic employees appear in every industry, but managing employees in the IT field comes with a specific set of challenges. Lack of engagement in IT work environments translates to employees who miss deadlines, put off coworkers, or otherwise cause friction with their colleagues. A recent Gallup report showed that unengaged employees lead to a range…
With businesses increasingly dependent on service providers to reduce costs, improve quality, and drive innovation, traditional contracts don’t work. In fact, they often undermine the partner-like relationships and trust needed to cope with external uncertainty. A better approach is to use what leading academics call a “formal relational contract.” Why transactional contracts are a thing…
Over the past three or four years, the industry has been abuzz with the concept of delivering converged security and networking features via the cloud. Secure Access Service Edge combines networking solutions like SD-WAN with cloud-delivered security like firewall as a service (FWaaS), cloud access security broker(CASB), and secure web gateway (SWG). But even with all the hype, most considered SASE as something…
Zero Trust adoption is accelerating, with over half of organizations reporting they have adopted Zero Trust Security, according to research independently conducted by leading security research firm Ponemon Institute, sponsored by Hewlett Packard Enterprise. In the report, The 2023 Global Study on Closing the IT Security Gap: Addressing Cybersecurity Gaps from Edge to Cloud, 51% of organizations…
To compete—and win—in today’s fast-paced, digital-first world, organizations must be able to collect, understand, and leverage data. Organizations that have higher confidence in their data based on a full picture of the organization’s data landscape can make decisions that will ultimately drive better business outcomes. But for too long, the ability to read, interpret, and…
Over the past three years, multinational beauty company, Belcorp, has grappled with numerous challenges stemming from the pandemic, shifts in consumer behavior, disruptions in supply chains, the war in Ukraine, and inflation. To address the challenges, the company has leveraged a combination of computer vision, neural networks, NLP, and fuzzy logic. “These circumstances have induced…
Founded in 1913, Ottawa-based Canadian Automobile Association (CAA) is made up of eight autonomous regional clubs, each of which provides a range of services, from roadside assistance and leisure travel services, to insurance services, and member discount programs. And at the center of its tech component is Kin Lee-Yow, CIO, CAA Club Group of companies. The…