According to a PwC report, one in three consumers (32%) say they will walk away from a brand they love after just one bad experience. Unlike personal relationships, loyalty in the consumer world can be surprisingly transitory. This gets worse in the digital world where it takes just a few clicks and minutes to uninstall…
Large IT projects are hard to execute, particularly when in-house staff are often pulled into their day jobs and distracted by other priorities. This can be costly for organizations. In fact, McKinsey suggests that early cost and schedule overruns can cause projects to cost twice as much as anticipated. One common resolution to this challenge…
Leading a technically complex initiative can feel like you’re climbing Mount Everest. Find out what it’s actually like to scale the world’s tallest peak – and how it really does relate to your digital journey – from extreme adventurer Jamie Clark. Clark will join prominent IT leaders from around the region at CIO’s FutureIT Dallas…
One of my client’s business analysts solicited my opinion: “Is this a good specification document?” he asked. Long ago I’d learned — the hard way — the wisdom of the adage “When someone asks for advice, they’re usually looking for an accomplice.” So I answered his question with a question of my own, asking him why…
In an IT marketplace marked by turbulence, inflation, and economic uncertainty, the process of contracting with vendors for technology products and services has gotten significantly more challenging for CIOs. IT leaders may find that prices are going up without an accompanying increase in benefits, with technology providers — less dependent on any one industry or…
CIOs have a significant opportunity to drive a transformation and innovation agenda in 2023. Despite the global economic outlook pointing to ongoing market disruption, inflation, and recession in many parts of the world, organisations are going to want to continue to invest in technology, and this will benefit both employees and customers. Research in the…
Flexibility and lifestyle are critical concerns for the modern employee. While the “Great Resignation” – a trend that has caused unprecedented rates of employees quitting and churn over the past few years – looks like it is finally starting to ease, the changes it drove in how business is done will persist. Companies were incentivised…
CIOs have always had to find a balance between the need to deliver innovation and the need to establish operational excellence. However, this tension has become even more challenging in recent years. After several years in which businesses of all sizes and across all sectors were forced to transform rapidly in response to the pandemic,…
ACS (Australian Computer Society) is the professional association for Australia’s technology sector. With 40,000 members, ACS is dedicated to growing the nation’s digital skills and capacity. ACS members benefit from professional training and skills certification, networking and events, liability insurance cover and access to technology and innovation hubs. In addition, ACS has developed a Professional…
According to Infosys research, data and artificial intelligence (AI) could generate $467 billion in incremental profits worldwide and become the cornerstone of enterprises gaining a competitive edge. But while opportunities to use AI are very real – and ChatGPT’s democratisation is accelerating generative AI test-and-learn faster than QR code adoption during the Covid pandemic –…