In the business world, service desks are commonly designated as cost centers, a label that can sometimes limit their access to essential resources and support. This categorization tends to encourage a more reactive approach, as they often find themselves responding to incidents rather than proactively shaping outcomes. Such views of service desks can diminish their…
Surely, you can feel it. It’s hot out there. July 3, 2023, set a record for the highest mean global temperature ever recorded. Then July 4 came along and was even hotter. All-in-all, July 3-6 were the hottest four days ever recorded on planet Earth — but probably not for long. There’s a climate crisis. We’re all…
Microsoft is planning to appeal a claim of $28.9 billion in back taxes that it has received from the US Internal Revenue Service (IRS), the company said on Wednesday. The Notices of Proposed Adjustment were received on September 26, related to intercompany pricing or transfer pricing, Microsoft said in a regulatory filing. The IRS is…
To thrive, project managers need to have and hone a complex combination of technical, business, and interpersonal skills. Leading project management organization the Project Management Institute attempts to decode what it takes to be a successful project manager with its PMI Talent Triangle, comprising Ways of Working (formerly Technical Project Management), Power Skills (formerly Leadership),…
Generac Power Systems’ Tim Dickson is an award-winning CIO who drives transformative change through technology and talent. He’s known as a digital game changer who operates at the intersection of advanced technology and business strategy. And he does it by fulfilling four “CEO” roles: chief enablement officer, chief elevation officer, chief enrichment officer, and chief…
According to market researchers at Gartner1, “Utilities are faced with unprecedented challenges.” While international conflict, economic uncertainty and climate change are affecting businesses of all kinds, energy companies and utilities are also dealing with aging infrastructure, constant cyberattacks, increased regulation and rising customer expectations. To overcome these challenges, energy companies are increasingly turning to artificial intelligence (AI), particularly…
SAP is doubling the time between major releases of S/4HANA Cloud private edition from one year to two — at the same time promising to release new feature packs every six months or so to keep up the pace of innovation. It is also extending maintenance to seven years, from five today. The changes will…
These are testing times for CIOs. A complex mix of macroeconomic instability, technological advancements, and digital disruption has businesses in search of IT leaders who can rise to the occasion and turn what could be intractable challenges into business opportunities. The bad news from early 2023 Forrester research suggests that many CIOs aren’t ready to…
Enterprises are looking to AI to boost productivity and innovation, and one-third of organizations with an interest in the technology have hired or are looking for a chief AI officer, according to new research from Foundry, publisher of CIO.com. For its AI Priorities Study 2023, Foundry surveyed IT decision-makers who have either implemented AI and…
With a career that spans decades across some of the most recognized brands and companies, Raji Subramanian has been making her mark at San Fransisco-based Opendoor for nearly three years. The prominent digital platform for residential real estate, founded in 2014, has faced testing challenges over the past few years including transactions taking a hit…