Despite economic uncertainty, the 2023 State of the CIO survey from Foundry reports that the vast majority of CIOs (91%) expect to maintain or increase their tech budget this year. The technologies driving these investments include data analytics, AI, and other means to improve the customer experience, as enterprises seek to drive new revenue to…
As more people get comfortable buying big ticket Items like cars on the internet, Volkswagen Financial Services South Africa (VWFS SA) knew it needed to simplify the entire process. CIO Wilma Crosson was in charge of making this happen. Improving its direct sales channel demanded that they come up with a way to, first of…
Creating new revenue streams, identifying untapped audiences and better engaging fans onsite and all year-round are just some of the wins iconic Australian sporting events are chalking up thanks to human-centric digital innovation. If there’s any lesson brands should have taken from the last three years of the Covid-19 pandemic, it’s that investing in digital…
Data velocity – how quickly data is generated and moved – is the key to achieving any number of business outcomes. But it’s especially important in customer experience, according to IDC’s Marci Maddox, Research Vice President Digital Experience Strategies, and Aly Pinder, Research Vice President Aftermarket Services Strategies. “We’re finding that the customer experience is…
Technology innovation is happening at breakneck speed, creating new opportunities and threats for companies of all sizes and industries. At the same time, ever-evolving macroeconomic conditions are pressuring leaders to drive business outcomes against tighter margins. While today’s business climate certainly feels like a test for the survival of the fittest, your goal should not…
As of late, debate has rekindled around cloud repatriation and whether it is a real phenomenon or just a myth. Much of the confusion may stem from lack of agreement on the term itself: many envision repatriation as an organization completely shifting from a public cloud provider back to on-premises infrastructure, but this is seldom…
From quality control to revenue growth and workplace safety, digital transformation strengthens almost every aspect of the business. Those who fail to keep up with the pace of digital technology run serious risks of falling behind. To fully leverage digital transformation, businesses today are turning to edge computing. Edge computing allows you to process data at the…
Continuing with current cloud adoption plans is a risky strategy because the challenges of managing and securing sensitive data are growing. Businesses cannot afford to maintain this status quo amid rising sovereignty concerns. Some 90% of organisations in Europe and 88% in the Middle East, Turkey, and Africa (META) now use cloud technology, which is…
Simply put, and despite claims customers may hear and/or see in this infant market, the reality is that there is no one-size-fits-all definition to “data sovereignty”, and the true source of the definition to “data sovereignty” as applicable to any workload being contemplated is the legal, policy or guidelines applicable to that data that are…
Data about who owes how much to whom is at the core of any bank’s business. At Bank of New York Mellon, that focus on data shows up in the org chart too. Chief Data Officer Eric Hirschhorn reports directly to the bank’s CIO and head of engineering, Bridget Engle, who also oversees CIOs for each…