We all know that complexity is the enemy of effective cybersecurity. Yet across the globe, organizations are transforming their operations to deliver new digital experiences. This is driving a greater degree of risk in complex environments. We have found that incident volumes increased by 13% in 2023, rising to 16% among enterprises, where scale and operational complexity…
A hot discussion topic among CIOs is making organizations more efficient with AI and automation. It’s a mandate coming from your investors, board members, and CEO. But where do you start? Many CIOs are tasked with reducing costs while mitigating risk for the business. Preventing disruptions to digital services stands out as a key area…
I find listening to and learning from leading global CEOs, board members, and technology executives in our customer base incredibly fulfilling. We discussed their business goals, growth ambitions, and the challenges they face to modernize their operations. Chances are, we’ll talk about their fears too. That’s because, with the fast-paced evolution and imminent adoption of…
It’s difficult to imagine SAP without Hasso Plattner, who’s been there from the beginning and has significantly shaped the fortunes of Europe’s largest software manufacturer for more than five decades as founder, board of directors member, and, most recently, as chairman of the supervisory board. Now at 80, Plattner is giving up his post at…
In a world of persistent macroeconomic and business uncertainty, organizations are increasingly looking for ways to grow revenue without adding capacity. Hiring is expensive, takes time, and can be full of risk. It’s also increasingly difficult to do in an environment where ITOps talent is in short supply. The simple answer to this capacity conundrum…
Being a CIO isn’t getting any easier. The tolerance for outages and downtime is extremely low. Keeping your organization operational requires constant vigilance and rigorous processes. The board is placing great expectations on the CIO. The growing realization of the cost of digital downtime has pushed CIOs into the spotlight, increasing the pressures they face.…
Generative AI (GenAI) has the potential to transform entire industries, especially in customer service and coding. If Act One of digital transformation was building applications—for example, building omnichannel customer experiences—then Act Two is adding GenAI. Its core capability—using large language models (LLMs) to create content, whether it’s code or conversations—can introduce a whole new layer…
The role of the CIO hit a crucible moment several years ago, as the crucial role data plays in successful cybersecurity strategies became more widely understood. This change propelled CIOs into having a much higher profile in the business, greatly increasing the pressure of the role. In this environment, CIOs must align their priorities with…
CIOs are being hit by requests for everything, across every department. But this deluge mustn’t distract from the business-critical technology initiatives to drive operational excellence and business value. For the CIO, any changes must give teams a way of doing business smarter, and faster. CIOs must sift through the noise to identify ways to automate processes and…
Growing out of control? If 2023 was the year of AI exploration, then 2024 will be the year of action. According to Forrester, investment in AI software will grow 50% faster than the wider software market. A recent PagerDuty survey also found that 71% of businesses are looking to expand investments in AI and machine learning (ML) in…