In April of 2023, Censuswide conducted a survey of 608 US respondents from companies with $250m+ revenue. That study focused on CIO and CTO satisfaction with their existing IT support and services models for enterprise software. The results spoke for themselves. Respondents voiced broad dissatisfaction with their support services and models, including issues with support…
OpenAI’s November 2022 announcement of ChatGPT and its subsequent $10 billion in funding from Microsoft were the “shots heard ’round the world” when it comes to the promise of generative AI. If anything, 2023 has proved to be a year of reckoning for businesses, and IT leaders in particular, as they attempt to come to…
Hemodialysis is a life-saving treatment for those suffering from kidney failure. The procedure, often called kidney dialysis, cleansing a patient’s blood, substituting for the function of the kidneys, and is not without risk, however. German healthcare company Fresenius Medical Care, which specializes in providing kidney dialysis services, is using a combination of near real-time IoT…
Dutch insurance and asset management company Nationale-Nederlanden, part of the NN Group, has a presence in 19 countries and serves several million retail and corporate customers. And for the past eight years, in an environment that’s increasingly changing and demanding, it’s been on a digital transformation journey to refine its customer service and generate proposals…
Application modernization isn’t simply a trend; it’s the mandate for every IT organization. The cost of running old applications and the infrastructure that supports them is problematic. They also lack new features and capabilities, making them a competitive liability. Simply lifting and shifting current code to the cloud doesn’t help and can cost much more. …
We’ve all heard this mantra: “Secure digital transformation requires a true zero trust architecture.” But what exactly does that mean? Zero trust has come a long way. No longer a nebulous, aspirational term equated with the concept “never trust, already verify,” zero trust has evolved into a solid technology framework that enables proactive defense and…
NetSuite is adding generative AI and a host of new features and applications to its cloud-based ERP suite in an effort to compete better with midmarket rivals including Epicor, IFS, Infor, and Zoho in multiple domains such as HR, supply chain, banking, finance, and sales. The new capabilities were announced on Tuesday at the company’s…
Cyber vulnerabilities are among a CIO’s greatest fears. And with good reason. No industry or organization is immune to the growing frequency, sophistication and success of cyberattacks and the steep, often devastating, organizational costs they incur. Yet, after collectively investing an estimated $219B1 worldwide in cybersecurity, only four in 10 organizational leaders feel confident that security is embedded in…
The cloud market has been a picture of maturity of late. The pecking order for cloud infrastructure has been relatively stable, with AWS at around 33% market share, Microsoft Azure second at 22%, and Google Cloud a distant third at 11%. (IBM, Oracle, and Salesforce are in the 2-3% range.) Revenue growth remains solid across…
Market competition for IT talent remains so stiff that IT leaders are increasingly looking to poach employees from other departments to fill IT openings. But snagging a potentially new IT “shining star” from another business function, even when the employee has already expressed an interest in shifting to an IT career, can get complicated. Take,…