Professional services automation firm Certinia (formerly FinancialForce) is spreading its wings with the recent introduction of Customer Success Cloud (CS Cloud), which it is showcasing at this week’s Salesforce Dreamforce 2024 conference in San Francisco. Natively built on the Salesforce platform, CS Cloud uses the same underlying database as Certinia’s marquee product, Professional Services Cloud…
In the heart of Brazil, Hospital Nipo-Brasileiro stands as a beacon of excellence in patient care. The hospital’s mission is to provide top-notch, value-based care that prioritizes patient outcomes. Leading this mission is Chief Technology Officer, Rafael Sousa, whose dedication to leveraging innovative technology has earned him widespread recognition and respect in the healthcare community. …
Salesforce added new features to its Data Cloud to help enterprises analyze data from across their divisions and also boost the company’s new autonomous AI agents released under the name Agentforce, the company announced at the ongoing annual Dreamforce conference. The CRM software provider terms the Data Cloud as a customer data platform, which is…
CISOs can only know the performance and maturity of their security program by actively measuring it themselves; after all, to measure is to know. With proactive measurement, CISOs will confirm how well their security program performs, better understand its preparedness against relevant threats, and highlight gaps that require improvement. However, CISOs aren’t typically measuring their…
Los últimos años han traído cientos de nuevas aplicaciones, como videoconferencias modernas, rastreadores de tareas y asistentes de inteligencia artificial (IA), pero algunos líderes de TI no han visto los aumentos de productividad de los empleados que esperaban. Muchas aplicaciones y plataformas han prometido aumentos de productividad, y algunas los han cumplido, pero una nueva…
Sea por presión regulatoria, sea por reputación o sea por los valores arraigados en el corazón del negocio, las organizaciones están cada vez más preocupadas por el impacto que sus procesos tienen sobre el medioambiente. Sin embargo, el análisis de una ingente cantidad de información y datos, sobre todo en las grandes empresas y multinacionales,…
Tres gigantes de la banca española se suman, de ahora en adelante, al Proyecto Agorá impulsado de manera conjunta por el Banco de Pagos Internacionales (BIS, por sus siglas en inglés) y el Instituto de Finanzas Internacionales (IIF). En concreto, BBVA, CaixaBank y Banco Santander se sumarán a otras compañías del sector privado internacional para…
CIOs often have a love-hate relationship with enterprise architecture. On the one hand, enterprise architects play a key role in selecting platforms, developing technical capabilities, and driving standards. Moreover, undertaking digital transformation and technology modernization programs without an architect can lead to delays, technical debt, higher costs, and security vulnerabilities. On the other hand, enterprise…
Recent years have brought hundreds of new applications, including modern videoconferencing, task trackers, and AI assistants, but some IT leaders haven’t seen the employee productivity gains they expected. Many apps and platforms have promised productivity gains, and some have delivered, but a new productivity paradox — in which employee productivity doesn’t match the rapid advancement…
On Monday of last week, former European Central Bank chief Mario Draghi presented his “long-awaited” report on the EU’s competitiveness, which the Commission tapped him to produce a year ago. The report will form the basis of the policy work going forward for the new commission that will soon take office. I put long-awaited in quotation marks…