Contact center traffic grows exponentially during the holidays, but not every customer interaction is great. Wait times become longer, agents get overwhelmed, seasonal hires are often undertrained, and overburdened systems slowdown, frustrating customers during an already hectic time. Contact center innovation is crucial not just for succeeding during the holidays, converting new customers into loyal…
La mayoría de los ejecutivos de TI y de negocios reconocen la necesidad de una alineación estrecha. Entienden que sus estrategias, capacidades, recursos y sistemas de gestión deben configurarse para respaldar el propósito y los objetivos generales de la empresa. Pero el desafío que enfrentan muchos ejecutivos es que tienden a centrarse en cómo su…
As enthusiasm for AI and generative AI mounts, creating a winning AI strategy to help reduce operating costs and increase efficiency is easily topping the priority list for IT executives. There’s little question businesses are ready to reap the rewards of AI. Gartner projects that spending on AI software will grow to $297.9 billion by 2027,…
Microsoft and Atom Computing have announced what they claim is a significant step forward in reliable quantum computing, unveiling a commercial quantum machine built with 24 entangled logical qubits. The system, achieved through a combination of Atom Computing’s neutral-atom hardware and Microsoft’s qubit-virtualization technology, aims to address the critical challenge of error detection and correction…
Microsoft announced a host of additions to its Microsoft Fabric data analytics platform at Microsoft Ignite 2024 in Chicago on Tuesday, including Fabric Databases. The innovations are part of Microsoft’s reimagining of the pillars of Microsoft Fabric with a focus on providing AI-powered tools for data projects and delivering an open and AI-ready data lake.…
From obscurity to ubiquity, the rise of large language models (LLMs) is a testament to rapid technological advancement. Just a few short years ago, models like GPT-1 (2018) and GPT-2 (2019) barely registered a blip on anyone’s tech radar. But with the advent of GPT-3 in 2020, LLMs exploded onto the scene, captivating the world’s…
La Comunidad de Madrid continúa apostando por la consolidación de la capital como nodo de desarrollo tecnológico e industrial y polo de atracción de talento especializado. Aprovecha así cualquier cita pública para dar a conocer las ventajas competitivas de la región en materia de innovación en ámbitos como la educación, la vivienda, el transporte o…
Generative AI (GenAI) is rapidly emerging as a game changer for enterprises, but turning its potential into measurable value remains a significant challenge. According to a recent IDC study (Future Enterprise Resiliency and Spending Survey, Wave 4, IDC, April 2024), companies are conducting an average of 37 GenAI proofs of concept (POCs), with only five…
Muchas organizaciones están hipotecando su futuro reasignando recursos de TI de proyectos a largo plazo para lograr objetivos a corto plazo, según una encuesta reciente a directores ejecutivos. Dos tercios de los directores ejecutivos encuestados por el IBM Institute for Business Value reconocen que se dedican a proyectos de TI a largo plazo para lograr objetivos a…
MasOrange, Telefónica, Vodafone Global y el centro de investigación i2CAT se han unido para poner en marcha el primer laboratorio de APIs Open Gateway multioperador de Europa. Se trata de un entorno concebido para desarrolladores que permitirá a empresas y creadores explorar y aprovechar las capacidades de las telco a través de APIs estandarizadas. El…