ServiceNow’s latest code release, “Paris,” includes applications to help banks issue credit cards and to enable telcos to manage services and network performance, showing how serious the company is about organizing workflows across the enterprise, not just in the IT department. IT service management (ITSM) was just one of many applications ServiceNow’s founder planned to…
Most organizations now use agile software delivery models, with the No. 1 goal of delivering new capabilities as fast as possible. Consider the numbers: The 14th Annual State of Agile report, released in May 2020 by Digital.ai, found that 95 percent of respondents say their organizations practice agile, and that the top reasons for doing…
Penelope Prett joined Accenture in 1992 and became CIO in 2019. Along the way, she has developed keen insight into how to deliver IT value to a $43.2 billion global company with 500,000 employees, who are responsible for delivering IT value to their clients. I spoke with Prett about her approach to leadership, the most…
Outsourcing your infrastructure to a managed service provider (MSP) has its benefits. Lower support costs, variable resource unit costs, and reduced cycle times for provisioning project resources are among the benefits most valued by companies who make the shift. But outsourcing infrastructure also comes with the risk that an MSP will give you exactly what…
The pandemic we hoped would be over in a couple of months is still with us and, like the health consequences of the virus itself, its effects on the economy are proving damaging in the short term and uncertain in the long term. When IDG Research carried out its CIO COVID-19 Impact Study in April,…
The future of enterprise tech won’t be confined to the data center mothership — nor even the public cloud. Wedded to the internet of things, edge computing puts processing horsepower wherever it needs to go.
Read More from This Article: Edge computing: The next generation of innovation
Source: News
IT and OT (operational technology) have always occupied two separate worlds. OT concerns itself with the vertical, proprietary systems core to an organization — in manufacturing, healthcare, logistics, and so on — and the specialized knowledge required to run them. Over the years OT has tended to resist efforts to open up those systems and…
For years we’ve heard that change is constant in business. But now it’s more than just constant; it’s accelerating. While you can find plenty of articles that talk about how hard it is to lead organizational change, this environment couldn’t be better for CIOs, especially the ones who are ready to show up differently and…
Implementing an effective D&I strategy in your organization is a crucial step to creating a welcoming environment for all of your employees. A 2017 study from the Kapor Center looked at why people voluntarily left jobs in tech and found that 78 percent of employees experienced unfair behavior or treatment at their last job, while…
As IT jobs grow increasingly complex, there’s more ambiguity surrounding how job titles are defined by any given company and how employers can compensate candidates in the same role with varying skillsets. Pay premiums help employers track the value of specific skills, so they know how competitive the market is for candidates with those skills…