Internal and external customer experience has always been a top priority for most companies, especially as demands increase for faster response and improved personalization. The arrival of generative AI and advanced chatbots has accelerated the development of intelligent systems that go well beyond scripted queries by intuitively adapting and engaging in more dynamic and context-aware…
Commencing with TII’s powerful homegrown Falcon AI models, the Foundation will convene stakeholders, developers, academia, and industry, as well as individuals, and will help realize the power of cooperative decision-making among the contributors. It will accelerate the democratization of AI. The Foundation is to support the customization of the Falcon models to address specific industries…
For the National Center for Women & Information Technology (NCWIT), effecting change for women working in IT is a holistic endeavor. Founded in 2004, NCWIT’s mission has always been to “increase the meaningful and influential participation of women in tech” while respecting intersecting identities, with an overall emphasis on avoiding “treating women as a…
Today is International Women’s Day, a day that provides an opportunity to acknowledge achievements and highlight struggles faced by women around the world. For the tech industry in particular, it’s a chance to reflect on progress made, and devise more robust strategies progress, given the work that still needs to be done. While a leadership gap…
Ange Nash, Chief Information Officer at AA Insurance, and one of our top CIO50 New Zealand alumni, reflects on her career in technology and how to encourage more young women into the industry. Growing up in Taihape on an army base in Waiouru New Zealand, I was a typical rural kid, but with technology…
In my recent column, I delved into the challenges enterprises face in integrating AI into the workplace and outlined strategies for CISOs to monitor or control the use of AI effectively. The focus was on ensuring safe generative AI practices within organizations. Here are the key recommendations I provided: AI training implementation: Introduce AI training…
Generative AI’s outputs still reflect a considerable amount of gender and sexuality based bias, associating feminine names with traditional gender roles, generating negative content about gay subjects, and more besides, according to a new report from UNESCO’s International Research Centre on Artificial Intelligence. The report, published today, centered on several individual studies of bias, including…
The construction industry in many countries around the world is facing a labor shortage crisis. The workforce is aging, fewer young people are entering the field, and those who are working have to take on longer hours to meet the demand. The issue particularly acute in Japan, where strict overtime regulations started in 2024. For…
Social sustainability is good for business. It can help to unlock new markets, attract and retain customers, build trust and credibility, and spark innovation. And companies are taking it seriously: a recent NTT report found that more than 40 percent of executives surveyed said social sustainability is a top imperative for their C-suite and Board…
Greg Beltzer has been beta testing key generative AI technologies for the past six months and is eager to capitalize on them when released this spring. As head of technology for the US division of RBC Wealth Management, Beltzer says one feature in particular, Prompt Builder, will enable more than 2,100 advisors in RBC US’s…