The new CIO mandate: Selling AI to employees

As organizations roll out AI applications and AI-enabled smartphones and devices, IT leaders may need to sell the benefits to employees or risk those investments falling short of business expectations. That’s because employees have decidedly mixed feelings about AI coming to their workplaces, according to the recent survey by IT solutions integrator Insight, even as…

Dump the RFP to reap better outsourcing results

Every day, hundreds of organizations conduct competitive bids to pick the best supplier to meet their needs. But what happens when they rely on the wrong tools to do so? A common pitfall is what University of Tennessee researchers have coined the Outsourcing Paradox — which is when a buying organization procures goods or services…

CIO100 Awards ASEAN

Overview The CIO100 Awards ASEAN stands as the apex of recognition for exceptional achievements in technology leadership. These prestigious awards acknowledge and celebrate the accomplishments of the top 100 senior technology, and digital executives who are at the forefront of innovation, driving transformative change, and nurturing strong organisational cultures throughout Southeast Asia and Hong Kong.…

Creating new opportunities with AI-driven automation

Artificial intelligence (AI) has been helping organisations find new opportunities and quickly launch new services for some years now, by automating processes and freeing up people’s time. Now generative AI is expanding the possibilities further still, by enabling organisations to automate tasks such as content generation or the summarisation of large volumes of data. When…

2024 CIO100 ASEAN Awards: Nominations are now open

CIO ASEAN is proud to launch the CIO100 ASEAN Awards for 2024, recognising the top 100 senior technology executives and teams in Southeast Asia and Hong Kong driving innovation and influencing rapid change. The CIO100 ASEAN Awards are aligned with Foundry’s global awards program and viewed as a mark of excellence within the enterprise. Whether…

TransUnion transforms its business model with IT

Count TransUnion among the rising tide of enterprises evolving their identities thanks to IT. “We are thinking like a software company and transforming ourselves like a software company,” says Venkat Achanta, chief technology, data, and analytics officer of the $4 billion credit bureau, which is recasting itself into a customer data services provider intent on…

Oracle adds AI capabilities to its Fusion Cloud CX

Oracle is adding more AI capabilities to its Fusion Cloud CX that provides software for sales, marketing, and service teams across an enterprise, the company announced on Thursday. The new capabilities, based on the company’s OCI Generative AI service, include generative AI-assisted answer generation, assisted scheduling for field service, opportunity quality scoring, and seller engagement…