6 tools that make machine learning easier

The words “machine learning” have been imbued with an almost magical aura. Ordinary people don’t teach machines to learn. That’s for highly specialized alchemists, like data scientists, who transform data into gold in research divisions and labs with little explanation beyond simply saying, “Science.” Of course, it may be a little known fact, but over…

The rise of the chief digital officer

The C-suite is growing increasingly crowded as organizations are bringing in a variety of new roles, including chief digital officers, who often work in tandem with CIOs on digital transformation initiatives on an enterprise-wide basis and rethink how to best serve customers. But what exactly do CDOs add to the C-suite mix, and why are…

SBPASC transforms claims processing nationwide

In today’s healthcare industry, accessibility and ease-of-use are paramount, as customers have come to expect easy-to-navigate services designed to make once complex processes simple. Service Benefit Plan Administrative Service Corp. (SBPASC), which provides IT operations and services for the Blue Cross and Blue Shield Service Benefit Plan, is well aware of those new consumer expectations.…

What is SAFe? The Scaled Agile Framework explained

Larger organizations tend to move more slowly than smaller, more nimble competitors, and are more change-resistant. Much of this can be chalked up to the more deep-rooted cultural issues of being a larger incumbent, and to policy- and process-based barriers, as bureaucracy tends to flourish in broader corporate environments. Still, many larger organizations seek to…

6 data analytics success stories: An inside look

If data is the new oil, then knowing how to refine it into actionable intelligence is the key to unleashing its potential, elevating IT leaders to rock stars in the eyes of their C-suites and boards of directors. Accordingly, CIOs are leveraging predictive analytics, crafting machine learning algorithms and battle-testing analytics solutions in pursuit of…

Ricoh reimagines field service with ‘merged reality’

No matter the vendor, technology sometimes fails. But when customers depend on that technology to keep their businesses running, vendors must repair that technology quickly, and that means having technicians with the right know-how at their fingertips. Japanese multinational Ricoh is tackling that problem with a combination of data, communications technology, and subject matter experts…

7 secrets of high-performing IT teams

Every IT leader wants to head a team renowned for its talent, productivity and imagination, but few actually have what it takes to elevate their staffs to an exceptional plateau. One key differentiator between middling managers and superstar IT leaders is fear, as  many managers, simply by being reluctant or unable to assume risk, miss…