Tag Archives: art

Mortgage transformation: a consulting perspective on the future of lending

The mortgage industry is transforming rapidly due to fluctuating interest rates, evolving regulations, and growing customer expectations for seamless digital experiences. Financial institutions, especially building societies and lenders, must modernize legacy systems, enhance customer engagement, and improve operational resilience while addressing affordability concerns affecting borrowers.  Traditional mortgage processes have been complex, paper-intensive, and slow, creating…

AI agents can transform customer engagement: A CIO’s perspective

The autonomous agents now integrated into Microsoft Dynamics 365 Customer Engagement can revolutionize how businesses make sales and service customers. These new AI capabilities respond to customer inquiries, manage sales pipelines, and analyze data to provide actionable insights. This transformation not only enhances operational efficiency but also leads to increased customer satisfaction and loyalty. By…

Data mesh: A decentralized approach for cross-domain data analysis

Over the past two decades, data management systems have typically been monolithic and centralized. Managing these large-scale data hubs has made it increasingly difficult to produce timely business insights. As analytical data continues to evolve and is consumed more rapidly, understanding the “time to insight” has become crucial for data-driven organizations seeking to effectively serve…

Revolutionizing customer service with AI-first Microsoft Dynamics 365 Contact Center

Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice channels. Human agents struggle with application switching, a lack of contextual insights, and repetitive tasks, contributing to burnout and high turnover. Supervisors contend with poor visibility into real-time performance and…

Jaime Sanz García, nuevo CIO de Cecabank

“Liderar la transformación tecnológica del banco, impulsando sus capacidades, la eficiencia operativa y la respuesta ágil a las necesidades del negocio y de los clientes” es la actual misión en Cecabank de Jaime Sanz García, un experimentado ejecutivo en el ámbito de las TI, que acaba de aterrizar en la entidad española especializada en servicios…

Why we said no to AI chatbots

During an impromptu meeting, my boss said, “We need to look at deploying an AI chatbot to help us save money. Executive leadership is very interested in this.” I was ready. After years of building a foundation of operational excellence, I replied, “They’re all more expensive. And the one that isn’t has a four-year ROI…

Castilla-La Mancha invierte casi seis millones de euros en la mejora de sus sistemas y servicios de administración electrónica

“Impulsar una administración electrónica de la Junta de Comunidades más accesible, eficiente y segura, así como ofrecer unos servicios públicos más adaptados a las necesidades reales de la ciudadanía en su relación con la Administración” son los objetivos que el Gobierno de Castilla-La Mancha persigue con el “contrato estratégico” que ha adjudicado recientemente a través…

Siemens builds fully automated warehouse with digital twin

With a fully automated warehouse concept, Siemens aims to increase productivity by 40 percent at the electric motor plant in Bad Neustadt, which was founded in 1937. This should enable just-in-time supply to production in the production cycle. The new logistics system, in which Siemens has invested four million euros, underlines the plant’s position as…

5 tactics to reduce IT costs without hurting innovation

CIOs are in a tough spot. They’re being told to spend less on IT, but at the same time, still expected to drive innovation and keep the business thriving. With the economy on shaky ground and new technologies popping up all the time, it’s getting harder to do both. But the good news is saving…

How to win allies and influence boards

Many CIOs get little exposure to what their boards actually do. Their experience is often limited to a few presentations each year with little communication in between. But as boards consider major tech trends stemming from AI, the ability for CIOs to be translators and strategic advisors is a critical necessity. “There’s a window for…