Salesforce is updating some of the editions, or pricing tiers, of Agentforce Sales and Agentforce Service, a year after their rebrand from Sales Cloud and Service Cloud. The top three now bundle AI agents, analytics, Slack, security, and support with larger allocations of Flex Credits; two of the tiers are also increasing in price. The…
At CIO100 in Frisco, Texas, roughly 100 rising technology leaders sat down for our “Next CIO” session. The group was asked to reflect on a single question: Are you ready to take on the role of CIO? Using the CIO Readiness Framework that we have developed and refined over years of advisory work, we asked…
Some of the most impactful engineering breakthroughs likely make for very boring marketing demos. Over several decades spent leading development teams, I have seen firsthand how tempting it is to focus engineering efforts on highly visible, flashy new features. I’ve known many developers who get bogged down by the pressure to package every software update…
In the summer of 2024, JPMorgan Chase deployed its internal AI platform LLM Suite, launching it very differently than most do: The company didn’t force anyone to use it. When LLM Suite arrived at its first major division, asset and wealth management, employees were asked to think of it as a research analyst: someone to ask for data, a draft, or…
A few weeks ago, in these pages I argued that AI is repricing enterprise software faster than most vendors want to admit. Since then, the sharpest pushback I have gotten from peer CIOs has not been about the pricing thesis. It has been about the leaders navigating it. What does this shift actually ask of…
IT leaders have been making generative AI tools available across the enterprise for just three years, and a significant majority of their business users has already had enough. According to a report from Adaptavist, 65% of 2,500 knowledge workers surveyed say they “regularly feel nostalgic about how work operated before the widespread adoption of AI.”…
Meta won’t judge employees by how much they use AI when it comes to annual performance reviews, despite early efforts to drive AI adoption focusing on so-called token maxing. The company has told employees that it “will not use AI adoption dashboards or token counts to evaluate impact,” according to  a report by The Information.…
As spending on cloud technologies grows, so does waste. The Flexera 2026 State of the Cloud Report found that 27% of organizations expect to spend more on cloud this year, with 17% already exceeding their budgets over the previous 12 months. The estimated share of wasted cloud spend has already crept up to 29%, undoing…
Enterprises are facing a disturbing new question in the age of AI: What happens when agentic assistants go dark? This became a very real scenario on Thursday, as OpenAI’s ChatGPT, Anthropic’s Claude, and SpaceXAI’s Grok near-simultaneously, and somewhat mysteriously, experienced significant, prolonged outages. Beginning in the morning, Eastern time, several ChatGPT models went down over…
When Nvidia said Thursday that it plans to pay $13 billion to acquire Hugging Face, the question arose of whether the open AI platform would remain open when it becomes a unit of Nvidia. And the current lack of a single viable open alternative that does everything Hugging Face does for enterprises adds further complications…