Creating the IT culture you need

In four years as CTO at CVS, Claus Jensen sponsored no technical training for his 500-person team. None. “That’s not to say technical training wasn’t available,” he’s quick to note. “But I didn’t sponsor any of it.” Instead, he sponsored 45 soft skill initiatives — a dedicated, intentional program of building what we often undersell…

What is business intelligence? Transforming data into business insights

Business intelligence definition Business intelligence (BI) leverages software and services to transform data into actionable insights that inform an organization’s strategic and tactical business decisions. BI tools access and analyze data sets and present analytical findings in reports, summaries, dashboards, graphs, charts and maps to provide users with detailed intelligence about the state of the…

6 tips for recruiting college IT talent

Filling open IT positions has become difficult. Filling them with diverse and talented staff — the dream of everyone running an IT department — seems impossible. The hard truth is that there are currently 700,000 unfilled IT jobs in the U.S. and 87 percent of IT executives say it’s challenging to find people to fill…

At Amtrak, business-IT co-creation engineers CX success

Delivering a superior customer experience (CX) requires close partnerships between IT leaders and their business peers. That’s been the ticket for Amtrak, where IT and marketing are co-creating digital services to inspire brand loyalty among the 30 million passengers it serves a year. These efforts, marshalled by Amtrak CTO Sovan Shatpathy and Kerry McKelvey, vice…

The rise of the chief experience officer

John Morhous came up through the ranks on the traditional technology track. After graduating Rensselaer Polytechnic Institute with B.S. in information technology, he served in a number of tech-related roles, including director of IT engineering and eventually CIO. In his latest gig, Morhous puts a whole new spin on the trajectory for top IT execs:…

The customer journey map: A new playbook CIOs must master

The digital era has altered C-suite dynamics. Once unlikely collaborators, IT and marketing are partnering closely on new customer-facing technologies, an acknowledgment that both parties must work together to help their companies — and careers — thrive. CIOs are also huddling with CMOs and other business line leaders on “customer journey maps,” critical documents that…