The first hit is access. I have talked with technology leaders whose teams had a working model but could not secure the capacity to operate it at production scale on the economics they had forecast. The available capacity sat outside the assumptions behind the existing agreement, and market pricing had moved well beyond the budget.…
For years, ERP customization was the smart play. When SAP or Oracle systems didn’t bend easily to the way a factory ran shifts or a distributor priced products, CIOs built around it, modifying, extending, or hard-coding until the system matched the business rather than the other way around. And, for some time, customization worked. It…
Across all verticals and regions, contact centers are under pressure to modernize and improve customer experience (CX). With today’s consumers being digital-centric and mobile-first, CX expectations are higher than ever, and IT and contact center leaders are struggling to keep pace, especially when it comes to adopting new technology. Voice AI is the latest technology…
As quantum computing inches closer to mainstream enterprise reality, a key question is arising: Could the technology shake up how IT leaders make use of AI? Much has been made about the problems quantum computing will create for traditional encryption methods, but experts say the technology could also take some pressure off the compute of…
After giving a keynote on AI and the future of work at the University of Greater Manchester, UK, I kept coming back to one fact about the institution itself. It traces its roots to a mechanics’ institute founded in Bolton in 1824. That mattered because work was changing. New machinery was reshaping industry, established skills…
Even as a seasoned IT leader, Richard Mackey’s jaw drops in amazement over what AI and AI agents can help him do — especially when it comes to the tasks he dislikes the most. “It’s like my long-lost friend,” says Mackey, CTO of healthcare company CCS. For example, while Mackey has become adept at creating…
According to the latest KPMG AI Pulse Survey, the share of organizations in the driving-adoption phase rose significantly in Q2, increasing from 13% to 22% and representing the largest movement observed anywhere along the AI maturity curve. But while AI governance is evolving from principle to practice, only about a third say roles, responsibilities, and…
Every acquisition is different, but the challenges facing physical security teams are often the same. As discussed in Aligning roadmaps for acquisitional growth, successful integration depends on aligning budget, technology, people and culture while ensuring security has a seat at the table throughout the acquisition process. The priorities, however, will vary depending on where your…
Last month’s Claudeforce announcement by Salesforce and Anthropic may be a harbinger of agentic AI’s looming impact on business as usual in the enterprise, as industry watchers are keeping their eyes peeled for a dramatic shift in enterprise software in its wake. “What we are beginning to see is indicative of where the industry is…
Working with large financial institutions, I’ve watched enterprise data consumption change drastically. The old model might have had 1,000 people using the same carefully designed application. These 1,000 users could reliably and predictably work from this application, and data access would typically occur in the same way. That change was already underway as dashboards, APIs,…