Depending on which Terminator movies you watch, the evil artificial intelligence Skynet has either already taken over humanity or is about to do so. But it’s not just science fiction writers who are worried about the dangers of uncontrolled AI. In a 2019 survey by Emerj, an AI research and advisory company, 14% of AI…
Ciena CIO Craig Williams has an ambitious mission: to deliver a ticket-less help desk experience to the networking systems, services, and software company’s 11,000 customers, employees, and contractors. The decision to transform Ciena’s support system has meant letting go of its call center partner and instead shifting its operations to Amazon Connect, a cloud contact…
In their quest for IT innovation, CIOs need to look beyond the typical “most innovative companies” lists. Innovation today is taking place at the platform level, which necessitates thinking more about vendors and partners in terms of how they fit into your ecosystem. According to the IDC FutureScape: Worldwide Future of Industry Ecosystems 2021 Predictions,…
In his decades-long career in cybersecurity and threat detection, John McClurg has engaged in the “perpetual dance” with adversaries large and small. “As the years have passed, we’ve seen no shortage of new innovations to come along in terms of technology and opportunities to make our lives better,” said McClurg, senior vice president and CISO…
Smart stadiums are revolutionizing the fan experience. Think in terms of real-time updates regarding parking, concession and restroom lines, in-seat accommodations, live stats regarding your favorite team and athletes delivered to your phone as you watch the game. The possibilities for engaging attendees, increasing revenues and improving sustainability using real-time situational awareness and insights through…
From the factory floor to online commerce sites and containers shuttling goods across the global supply chain, the proliferation of data collected at the edge is creating opportunities for real-time insights that elevate decision-making. To reap the benefits, organizations need to modernize with a decentralized data strategy that delivers the speed and flexibility necessary for…
Every day, individuals participate in a perpetual cycle of uploads and downloads as files are created, updated, and shared. However, there are risks throughout this cycle. Like any valuable commodity, data is continually being sought by bad actors. Yet, many enterprises struggle to provide a secure data transfer solution that also provides a frictionless user…
Définition de l’hameçonnage L’hameçonnage est une cyberattaque qui utilise comme arme un courrier électronique frauduleux. L’objectif est de faire croire au destinataire que le message contient quelque-chose qu’il désire avoir ou dont il a besoin : une requête de sa banque, une note d’un collègue… Et évidemment, on vous demande de cliquer sur un lien ou…
CIO Nicole Raimundo Coughlin has always tried to look at her IT team holistically, listen to their needs, and provide them with opportunities to learn and grow. But the pandemic required her to take empathy and empowerment to a new level. “Our Teams and Zoom meetings put us inside the lives of our employees in…
Having spent several years in various roles at Progressive Insurance, Kerry Hirz always had her eye out for new opportunities. After a friend in Progressive’s IT department suggested Hirz consider joining a programming bootcamp to make a bigger career change, Hirz was intrigued. But after some research, Hirz, who was working as a resolution consultant…