Building systems downtime rarely starts where it is first detected—a minor failure can begin far upstream from where it’s revealed. For example, an HVAC power anomaly can degrade cooling, which then cascades into compute throttling and SLA risk. The good news is that facilities operators can be immediately notified of even the most minor of…
Early in my work building software for regulated industries, I learned a lesson the hard way. Efficiency doesn’t come from adding features. It comes from understanding a single challenge more intimately and solving it by narrowing our focus. That approach made the solutions more meaningful. The adoption improved. Support tickets dropped. Customers trusted us more. …
AI is now a standard topic in boardrooms, signaling a clear shift from experimental capability to declared strategic priority. When we examine earnings call transcripts across sectors, we see AI mentions spiking sharply beginning in 2022, coinciding with the maturation of large language models and the broad availability of generative tools. To understand whether that…
Salesforce has signed a definitive agreement to acquire San Francisco-based startup Momentum to boost the capabilities of Agentforce 360 and Slack for enterprise sales teams. The acquisition will allow Salesforce to extend Agentforce 360 and Slackbot’s ability to ingest and analyze unstructured data from third-party voice and video channels, such as Zoom and Google Meet,…
In 2018, Google released the AI model BERT, forever changing how machines understood context in a language. BERT, short for Bidirectional Encoder Representations from Transformers, solved a long-standing problem in natural language understanding. Before BERT, researchers needed multiple bespoke models (and datasets) to understand the different contextual meanings of human languages. BERT demonstrated that one…
For more than a decade, speed defined modern technology leadership. I was in the room when it happened. Board decks rewarded velocity. Executive meetings celebrated acceleration. CIOs were measured by how quickly platforms migrated, products shipped and transformations launched. Speed became synonymous with relevance, and hesitation was framed as risk. But something subtle began to…
Modernization remains a priority for CIOs, with IT executives saying that legacy systems and outdated infrastructure stymie AI adoption, innovation, and ultimately business growth. Indeed, CIOs cite modernization as a key component of their transformation work, which dominates the agenda of most IT leaders — some 77%, according to CIO.com’s 2025 State of the CIO…
If you want a signal of just how widespread AI has become in software development, consider this: Vibe coding was named Collins Dictionary’s Word of the Year for 2025. The term describes developers quickly prototyping apps using AI tools with minimal planning or structure — a trend that captures the current mood of experimentation with…
What most people thought was going to be another year of agentic AI is quickly turning into a more practical focus on simultaneously dealing with probabilistic (AI/ML-driven) and deterministic (traditional rule-based) code. Not a portfolio of both, but a growing number of hybrid applications that need to carefully and skillfully integrate the best of both…
Figuring out how AI fits into enterprises can feel like a full-time job in itself. No surprise then that 72% of CEOs are the main decision makers on AI–double from a year ago, according to recent Boston Consulting Group research. At Jack Henry, the honor of leading AI strategy falls to Chief Data Officer Keith…