Every successful enterprise AI deployment begins long before anyone types the first prompt. Teams spend weeks defining business metrics, documenting policies, connecting enterprise systems, and explaining the rules and exceptions that allow an AI application to answer questions correctly. Then the application launches and the business keeps moving. Finance changes how it recognizes revenue, sales…
At its global convention in Las Vegas in June, McDonald’s unveiled its strategy for the coming years. Among the announcements was one about the company’s AI platform ArchIQ and its order-taking voice assistant Archy, in limited testing, at a handful of drive-thrus in the US. In the summer of 2024, efforts of a similar system…
In 2012, MD Anderson Cancer Center began working with IBM on one of the most ambitious experiments in healthcare AI. The premise was compelling: combine the knowledge of a leading cancer center with Watson’s computing power and help physicians make better treatment decisions. Five years and roughly $62 million later, MD Anderson allowed the contract…
SAP CEO Christian Klein says in an interview with Fortune that he believes the keyboard may soon have a significantly smaller role in the workplace. “The end of the keyboard is near,” says Christian Klein, pointing to how quickly voice recognition in today’s major language models has improved. According to Klein, voice control and AI will replace…
There’s a new development in a Microsoft antitrust case, originally filed in England’s High Court in April 2021, and it doesn’t look good for the tech giant. A consent order from the UK Competition Appeal Tribunal is demanding documents from past and present Microsoft executives that may have a bearing on a £270 million (about…
A few months ago, researchers let a bunch of AI agents run loose in a simulated city for fifteen days, with granular instructions that included not committing arson. By the end of the experiment, two of the agents fell in love, decided they hated their virtual city and burned it down before committing a murder-suicide.…
When enterprise IT calculates the likely environmental and ROI impact from replacing data center systems, it fails to account for much of it, and also tends to discard hardware far too quickly, according to a report from the Basel Action Network (BAN). BAN is an NGO that polices the application of the 1989 United Nations…
Today’s large language models are verbose, even if they’re being asked to recommend a simple decision, driving up usage costs through the sheer volume of tokens they consume or generate. Enterprises looking to incorporate AI into automated workflows will want something less verbose — both because machines are often just looking for a categorical answer,…
OpenAI has published six new reports detailing AI model misalignment, including instances of hidden instructions, unauthorized communication, and attempts to locate exposed API keys, adding to the evidence that its AI systems bypassed controls during testing. The reports, based on internal evaluations, describe models taking actions beyond defined constraints, including modifying intermediate outputs, interacting with…
Many companies are rushing into “AI-first” mandates right now. We’ve seen this pattern before. A decade ago, it was “cloud-first,” and it led to the same outcome: Fast adoption, thin governance and a wave of security and cost problems that took years to unwind. By 2019, OMB had to formally pivot federal policy from cloud-first…