I have spent more than 30 years in enterprise IT and managed services. For most of that time, small businesses adopted new technology on a predictable lag. Large enterprises moved first because they had the budget, staff and risk tolerance to experiment. Everyone else waited for the tools to mature and prices to fall. That…
AI has arrived in the business world — and the results are thus far underwhelming. According to McKinsey, 89% of companies now use AI regularly, and the majority are at least experimenting with AI agents. However, a significant gap remains between usage and economic success. “We find that only 37% of companies attribute any positive…
Clients ask me this question perhaps more than any other. They’ve usually just come off a bad experience, either analytics stuck in IT’s backlog for months or analytics scattered across the business without anyone accountable for what it all means. My answer is always the same. Split it. IT owns the data engineering. The business…
Several months ago, I was invited to an event for CTOs. Just looking around the room, I could see someone had made an assumption about my title. I am a chief transformation officer, not a chief technology officer. I stayed anyway to see how the other type of CTO thinks about AI. When a CISO…
Hyperscalers are rushing to build more data centers to run AI workloads — but will the AI industry ever generate enough revenue to pay for that infrastructure? Researchers at Bain and Company have looked into this and concluded that productivity gains from existing AI services are not enough to justify the money being pumped in:…
Tools such as Anthropic Claude Code or OpenAI Codex have changed the face of software development, and all the signs are that this investment is set to increase further. But is paying a monthly subscription (and perhaps additional usage fees) cost-effective? Will the increasing level of investment in AI-generated software prove to be worthwhile? That’s…
When Omnissa this week rolled out a new AI governance authority product, Elara, in beta, it delivered a glimpse into the potential of having visibility between the typical enterprise’s data silos, whether they’re in lines of business, disparate geographies, or corporate operational units. “By connecting signals across systems that often operate independently, Elara gives IT…
California is setting a precedent for AI use in scenarios where workers’ jobs are at stake. Governor Gavin Newsom this week signed the No Robo Bosses Act (SB 947), which bans employers from relying solely on AI-powered automated decision-making systems (ADS), also known as “bossware,” to discipline or terminate workers. Introduced by Senator Jerry McNerney,…