4 industries where chatbots will have the biggest impact

Enterprise spending on consumer-facing generative AI tools will grow from $40 billion in 2023 to $1.3 trillion by 2032, according to a Bloomberg Intelligence analysis. Where will companies pour those hundreds of billions? More than 80% of business leaders believe that the best bang for their gen AI buck is in chatbots for automating customer service and improving knowledge…

Gen AI: The software developer’s new best friend

Software developers, no matter how skilled, face tasks they’re not very good at. For Geoffrey Bourne, cofounder of Ayrshare (“airshare”), a New York-based startup that automates and manages social sharing for corporate clients, it’s using what’s called regular expressions—tools used in virtually every programming language to identify patterns of text.  Generative AI platforms like GitHub Copilot…

4 skills that can help companies thrive with AI

Organizations investing in artificial intelligence should never lose sight of one constraint: Capturing value from the technology ultimately comes down to the skills of people tasked with using it. With two decades of experience as a human resources leader, Deepa Subbaiah, a senior director for HR at Freshworks, has deep expertise in exploring how enterprise teams can…

The CIO’s 2024 AI playbook

The AI hype cycle has peaked: Tens of thousands of companies helped get it there with generative AI in 2023, with two-thirds now reporting they have deployed GAI tools to their workforce.  For enterprise executives in 2024, that means right-sizing those expectations and getting to work: justifying the right use cases, forming teams, and tracking progress and ROI.  Here…

Cengage Group CTO Jim Chilton on the P&L difference

Jim Chilton is an award-winning CIO who serves as the chief technology officer of Cengage Group, an innovative disruptor in the edtech space. As a business and technology executive, Chilton leverages his unique experiences to drive innovation and optimize technology throughout the company.   On a recent episode of the Tech Whisperers podcast, Chilton and I…

6 difficili questioni sull’intelligenza artificiale che ogni leader IT deve affrontare

Poche tecnologie hanno suscitato la stessa quantità di riflessioni e dibattiti come l’intelligenza artificiale, con lavoratori, dirigenti di alto profilo e leader mondiali che hanno spaziato tra elogi e timori. Certo, i CIO non sono stati chiamati a testimoniare davanti al Congresso. Ma vengono torchiati negli uffici dei dirigenti e nei consigli di amministrazione, poiché…