New world, new CIO: How emerging realities are shaping the CIO’s job

In a relatively brief time span, technologies like cloud, edge computing, artificial intelligence, and IoT have taken center stage, and new innovative technologies keep emerging. We’re now navigating a technological landscape that’s growing exponentially more complex and rapidly changing, one that increasingly exceeds the ability of human intelligence to keep pace. This landscape is characterized…

The power of collaboration: SAP celebrates its innovation award winners

Better together In a time when organizations can seamlessly access the cloud to unearth tools like analytics and artificial intelligence (AI), “collaboration with customers and partners around the globe can drive sustainable, impactful innovation,” Timo Elliott, SAP’s global head of partner digital selling and marketing director, told the audience. Let’s think about the recent past – companies…

How Investec marries foundational and pioneering tech forces

As CIO of Anglo-South African international banking and wealth management group, Investec, Shabhana Thaver has a multi-purpose approach to tech trends. On the one hand, there are foundational forces, which protect the existing business and include talent, information security and modernization. Then, on the other, there are pioneering forces, which drive business growth and include…

3 examples of organizations improving CX with self-composed AI

Most business leaders don’t need convincing about the power of AI: nearly 60% surveyed last year by Zendesk said they plan to increase their investment by at least 25% this year. The most powerful applications of AI help organizations do more with less without compromising – rather in many cases enhancing – their customer experience, from AI-powered bots that accelerate problem…

With greater personalisation comes greater security

It can often feel as though trust and authenticity are in short supply these days. As we all know, content is becoming easier to create, manipulate and disseminate. Technology, such as Generative AI, has given marketers the power to create more engaging and uniquely personal offerings. This has reinforced concerns around data privacy and security.…