Everforth GlideFast: The right partner to fast-track AI-enabled CRM

AI is redefining customer-centric service, unleashing agents that autonomously handle simple cases. This, in turn, enables human agents to work more effectively and empowers customers with elevated self-service. But the pace of change can be both exhilarating and overwhelming without the right platform and the right partner.

Everforth GlideFast, an award-winning Elite ServiceNow partner, is helping customers navigate the fast-changing AI landscape as they create experiences that elevate customer service and drive real business results. Many legacy CRM platforms can bog teams down in fragmented work. Service agents hunt across multiple systems for answers, while sales reps spend valuable time on manual data entry instead of revenue growth.

The ServiceNow CRM platform delivers a workflow foundation that orchestrates coordinated, end-to-end action for self-service customer experiences and agentic-powered automation.  Everforth GlideFast brings unmatched expertise and an agile mindset to guide customers through the journey of deploying and optimizing AI-enabled CRM. The result: custom, high-impact solutions that provide real business value.

“AI is the future, and companies must get on board or be left behind,” says Josh McMullen, associate vice president of professional services (CRM & industry) at Everforth GlideFast. “We are here to help companies take their AI journey to the next level and set them up for success.”

Accelerating ServiceNow value

Key to its approach is the CRM FastTrack, an innovative 90-day Go-Live offering that helps clients fully leverage ServiceNow CRM. The program encompasses foundational core setup and seamless integration across diverse modules and functions, CRM case management, and training. The result is an offering that accelerates ServiceNow CRM’s value, minimizes disruption to existing operations, and provides a seamless transition to improved customer service experiences.

The process starts with the data foundation, ensuring there is high-quality, relevant information to drive AI automation. Consultants work with customers to identify high-touch, low-value workflows that can benefit from AI agents, freeing up humans to concentrate on workflows with higher value returns.

Developers immerse themselves in a client’s business, a practice that helps them identify additional candidates for AI automation and ensures pilot use cases can scale. ServiceNow’s IDE and Build Agent capabilities are fully leveraged to quickly deliver custom applications and ensure reusable assets, a practice that is much more difficult with a traditional development paradigm. “We are now stewards of code,” McMullen says. “We look at Build Agent as another member of our team. It becomes a technical consultant that helps us drive time-to-value.”

As quickly as AI is transforming CRM, it’s having a similar impact across the business. Everforth GlideFast can help here as well with ServiceNow AI Control Tower services. These bring governance and efficiency to the entire enterprise stack, ensuring organizations can effectively manage the growing footprint of AI models, tools, and integrations.

At the end of the day, it’s all about building trust in AI and evolving together, setting businesses on the path of being best-in-class and well-positioned for future growth.

For more information on Everforth GlideFast services and AI-enabled CRM, view this ebook or reach out to the team here.

About Everforth GlideFast

Everforth GlideFast, part of the Everforth™ network, is an Elite ServiceNow Partner that specializes in delivering exceptional solutions on the ServiceNow platform. We pride ourselves on offering industry-leading services, unparalleled expertise, and a track record of positive customer reviews. Our extensive experience in ServiceNow, combined with our unwavering commitment to customer success, sets us apart from our competitors and enables us to deliver successful outcomes for every client. Whether it’s our deep platform knowledge, process-driven standardization, or innovative approach, we are dedicated to providing our customers with the best possible experience. Visit https://glidefast.com.