It’s hard to imagine where today’s businesses would be without conversational AI. This technology, which powers both chatbots and conversational IVR systems, proved essential for navigating a changing service economy through a global pandemic. Even before COVID-19, Gartner predicted that 70% of white-collar workers would interact with conversational AI platforms every day by 2022. The…
DetailsSkyCity Entertainment Group Chief Information Officer Glen McLatchie on his career-defining moments, the importance of mentoring and professional development, and the transformation plans ahead for the casino and hotel group after a challenging few years. Watch this episode: #id637cf299511b1 .jw-wrapper::before { content: “Glen McLatchie” !important; } CIO, CIO Leadership Live Read More from This…
DetailsEvery enterprise needs a data strategy that clearly defines the technologies, processes, people, and rules needed to safely and securely manage its information assets and practices. As with just about everything in IT, a data strategy must evolve over time to keep pace with evolving technologies, customers, markets, business needs and practices, regulations, and a…
DetailsWhen it comes to sourcing ideas from across the organization, there’s a number of well-proven techniques ranging from specific event-based ideation sessions and broader innovation contests, challenges and pitch days, to ongoing enterprise innovation processes, incubators and labs where ideas can be submitted and evaluated at any time. The best approach is often a combination…
DetailsAmazon Web Services (AWS) on Tuesday launched its second region in India and said it was committing $4.4 billion (Rs 36,300 crore) to scale it till the end of 2030. The $4.4 billion investment is a huge increase from the initially announced investment of $2.8 billion for the region in 2020 as the cloud computing…
DetailsHigher education is entering a new era of data-driven insights, which promise to elevate both learner experience and institutional performance. The HE colleges and universities capable of collecting and leveraging data in a timely manner will not only boost student outcomes but also run their back-office operations in a significantly more effective and cost-efficient way…
DetailsData is the new currency of business. We hear that constantly and it is an accurate description of the value that data provides for the successful operation of a business. Put simply, organizations with “better” data management and use it more effectively, win in the market. This blog summarizes a recent podcast that featured Graeme…
DetailsBy Milan Shetti, CEO Rocket Software If you ask business leaders to name their company’s most valuable asset, most will say data. But while businesses recognize the value of data, few have the processes and tools in place to access its full potential. In our most recent Rocket survey, 46% of IT professionals indicate that…
DetailsThe age-old debate on technology versus human capability remains inconclusive. But in this time of artificial intelligence (AI), analytics, and cloud, we’re seeing more opportunities to think of how humans and machines can come together as a team, rather than acting against each other. From diagnosing diseases and delivering effortless customer experiences to understanding human…
DetailsErin Howard, executive director of product, service, and experience design at Charles River Laboratories, admits she doesn’t get into all the scientific intricacies of the blood products her company supplies to its customers for their research needs. But she and her team did understand what was working and, perhaps more importantly, what wasn’t working in…
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