IDG Contributor Network: The purpose of a corporation: sustainability

A month ago, 181 US companies announced that shareholder interests would no longer be the primary driving force behind all corporate decisions. Those who signed the statement included large companies such as JPMorgan Chase, General Motors and Apple. Five new priorities were outlined: delivering value to customers, investing in employees, dealing fairly and ethically with suppliers, supporting…

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10 change management mistakes to avoid

Organizations looking to navigate change, be warned: The odds of success aren’t good. According to its June 2019 market report, Moving from Digital Readiness to Effectiveness, Everest Group Research found that most companies undertaking digital transformation initiatives fall short of their objectives, with 73 percent of enterprises failing to realized sustained returns. [ Be sure…

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6 tools that make machine learning easier

The words “machine learning” have been imbued with an almost magical aura. Ordinary people don’t teach machines to learn. That’s for highly specialized alchemists, like data scientists, who transform data into gold in research divisions and labs with little explanation beyond simply saying, “Science.” Of course, it may be a little known fact, but over…

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SBPASC transforms claims processing nationwide

In today’s healthcare industry, accessibility and ease-of-use are paramount, as customers have come to expect easy-to-navigate services designed to make once complex processes simple. Service Benefit Plan Administrative Service Corp. (SBPASC), which provides IT operations and services for the Blue Cross and Blue Shield Service Benefit Plan, is well aware of those new consumer expectations.…

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The rise of the chief digital officer

The C-suite is growing increasingly crowded as organizations are bringing in a variety of new roles, including chief digital officers, who often work in tandem with CIOs on digital transformation initiatives on an enterprise-wide basis and rethink how to best serve customers. But what exactly do CDOs add to the C-suite mix, and why are…

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