The mobile computing trend requires enterprises to meet consumers’ expectations for accessing information and completing tasks from a smartphone. But there’s a converse to that arrangement: Mobile has also become the go-to digital platform companies use to market their goods and services. Align Technology, which offers the Invisalign orthodontic device to straighten teeth, is embracing…
DetailsThe IT Infrastructure Library (ITIL) offers best practices for delivering IT services using a systematic approach to IT service management (ITSM). The ITIL 4 was updated by Axelos in February 2019 to include a stronger emphasis on maintaining agility, flexibility and innovation in ITSM, while still supporting legacy networks and systems. ITIL 4 was rolled out over the course…
DetailsWith enterprise IT increasingly expected to deliver innovations that boost the top line, the tech team at Liberty Mutual went the extra mile by creating a money-making solution that spun off into a new company. Two out of every three CIOs now view creation of revenue-generating initiatives as a key job responsibility, according to the…
DetailsIt may be too early to know exactly how COVID-19 will impact tech jobs and skills in the long run, but there are clear signs of things to come.
Read More from This Article: How the pandemic is affecting tech jobs, skills and certifications
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For more than a hundred years, the Teachers Insurance and Annuity Association of America-College Retirement Equities Fund (TIAA) has been helping teachers manage their retirement funds. In recent years, onboarding new institutional clients has become a significant challenge because of the complexity of possible client configurations. To dramatically reduce the complexity of those configurations, the…
DetailsIT leaders have cleared the technical hurdles of supporting thousands of employees sent to work at home by the coronavirus pandemic. The next leg of this remote work journey has proved more daunting, as CIOs grapple with managing the mental health of their charges. Never before have so many office workers been so abruptly displaced.…
DetailsIBM added a new layer to its Planning Analytics portfolio Wednesday with the release of Planning Analytics On Demand. The new offering is intended for SMBs and enterprises seeking to migrate individual departments from manual budgeting and forecasting processes to an automated, AI-powered process. Many organizations, large and small, still rely on manual processes using…
DetailsWith most workers scattered at home and trying to come up with their own ad-hoc IT workarounds, there’s an easy way for IT shops to build trust: communicate. (Insider Story)
Read More from This Article: Amid the pandemic, using trust to fight shadow IT
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When your greatest asset is the knowledge of your people, how do you keep track of who knows what? Mike Wright, CIO of McKinsey & Company since 2013, uses a combination of artificial intelligence (AI), a simplified architecture, and a user-centric design to turn data into client-relevant value at one of the world’s leading global…
DetailsAs 2020 started, Sentara Healthcare averaged 20 telehealth visits a week. Three months later, with COVID-19 rapidly spreading through the country and shutting down business as usual, the Norfolk, Va.-based nonprofit saw that figure explode, climbing to 14,000 a week through March and April. [ Be sure to learn the secrets of highly effective digital…
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