The call usually opens with praise. The AI feature shipped on time, users love it and engagement charts are pointing the right way. Then finance closes the quarter, and the feature everyone celebrates loses money on every single request. That is the part the CTO called about. I get some version of this call every…
DetailsAt their deepest level, LLMs are still a kind of magic. Even the developers who build them find them to be, channeling Winston Churchill, “a riddle, wrapped in a mystery, inside an enigma.” That’s why everyone working with LLMs in their enterprise stack needs a way to peer into the dark mass of weights to…
DetailsBrands like Snickers, M&M’s, and Twix are familiar to most consumers, but Mars Inc. doesn’t just produce snacks. The family-owned company, with a revenue of approximately $65 billion, is also one of the largest manufacturers of pet food and ready meals, and its more than 100 production facilities operate around the clock. Of course, this…
DetailsFor a long time, the role of the chief information officer has been defined around systems, architecture and innovation. The expectation was straightforward: ensure uptime, modernize infrastructure and occasionally introduce transformative technologies. From where I sit, the most important technology decisions are no longer purely technical. They are capital allocation decisions. Every architecture choice, platform…
DetailsA fraud model looks at an insurance claim and returns a score of 0.23: low risk. A SHAP explanation lays out exactly why: no prior claims, a modest claim value, an unremarkable claimant profile. A human adjuster reads the explanation, agrees with it and signs off. Every box that explainable AI asks us to check…
DetailsAI is known to be confidently wrong, and now it’s influencing humans to be that way, too. In a new study, researchers tested AI’s influence on humans reviewing innovation proposals, and found that AI recommender tools were persuasive enough to convince the evaluators to reject decisions made by independent human experts, thus causing them to…
DetailsMost AI investment strategies fail not because the tool or platform underperforms, but because organizations didn’t clearly define what success looks like before they started building. Through a new approach to measuring value, Zoetis chief digital and technology officer Keith Sarbaugh and his business partners have leveraged a value-driven framework to scale AI solutions across…
DetailsIt took nine seconds for an AI agent to destroy PocketOS’s production database. At work on a routine task in April, the coding agent, a variant of Cursor running on Claude Opus 4.6, ran into a credential mismatch and decided to fix the problem by triggering an API token. Little did PocketOS founder Jer Crane…
DetailsI spent years as a CTO before founding Mindstone and one of the key learnings from my time in the role was that the CIOs and CTOs who are honest with themselves about what the role entails are the ones who will define the next decade of their function. Those who pretend the old version…
DetailsTowards the end of 2022, something shifted in enterprise boardrooms. Convinced by the promise of a genuinely new class of technology, businesses began investing in AI across marketing, sales, developer platforms, analytics and automation. The experimentation was justified. Use cases were unclear, the cost of not participating felt higher than the cost of overspending, and…
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