The new CIO mandate: Selling AI to employees

As organizations roll out AI applications and AI-enabled smartphones and devices, IT leaders may need to sell the benefits to employees or risk those investments falling short of business expectations. That’s because employees have decidedly mixed feelings about AI coming to their workplaces, according to the recent survey by IT solutions integrator Insight, even as…

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CIO100 Awards ASEAN

Overview The CIO100 Awards ASEAN stands as the apex of recognition for exceptional achievements in technology leadership. These prestigious awards acknowledge and celebrate the accomplishments of the top 100 senior technology, and digital executives who are at the forefront of innovation, driving transformative change, and nurturing strong organisational cultures throughout Southeast Asia and Hong Kong.…

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Creating new opportunities with AI-driven automation

Artificial intelligence (AI) has been helping organisations find new opportunities and quickly launch new services for some years now, by automating processes and freeing up people’s time. Now generative AI is expanding the possibilities further still, by enabling organisations to automate tasks such as content generation or the summarisation of large volumes of data. When…

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TransUnion transforms its business model with IT

Count TransUnion among the rising tide of enterprises evolving their identities thanks to IT. “We are thinking like a software company and transforming ourselves like a software company,” says Venkat Achanta, chief technology, data, and analytics officer of the $4 billion credit bureau, which is recasting itself into a customer data services provider intent on…

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Oracle adds AI capabilities to its Fusion Cloud CX

Oracle is adding more AI capabilities to its Fusion Cloud CX that provides software for sales, marketing, and service teams across an enterprise, the company announced on Thursday. The new capabilities, based on the company’s OCI Generative AI service, include generative AI-assisted answer generation, assisted scheduling for field service, opportunity quality scoring, and seller engagement…

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